About the Courtyard by Marriott Orlando Downtown

The Courtyard Orlando Downtown is an urban, energetic and inspire hotel with a metropolitan flare. Located in the heart of The City Beautiful, North Quarter/Downtown Orlando business district, provides the ideal accommodation for business and leisure travelers. The 6 story, 200 guestroom property has 3400 square feet of flexible meeting and an on-site Restaurant Bistro, featuring American cuisine and Starbucks beverages. Minutes away to downtown business, cultural and social venues such as Camping World, Amway Center, Orlando Museum, and much more.

Owned and operated by Turnberry, the Courtyard by Marriott Orlando Downtown is located at 730 N. Magnolia Avenue, Orlando, FL. To learn more, visit the official Courtyard by Marriott Orlando Downtown website at www.marriott.com/mcoma or follow the hotel on social media via Facebook, Instagram and Twitter.

Thrive with our comprehensive Benefits Package-featuring Medical, Dental and Eye Care, 401K Plans, Short- and Long-Term Disability, International Travel Perks, Weekly Pay, Free-Parking, Team Member Recognition Events, Outings and much more! Most benefits are available after 30 days of fulltime employment.

Turnberry has a Substance Abuse Policy and is an Equal Opportunity Employer.

The Bistro Supervisor is responsible for supervising restaurant shift in the completion of assigned duties, guest service, set-up and clean up, according to brand, and Food Safety Standards.

Examples of Duties (includes but is not limited to the following):

• Provide clear direction to restaurant staff, assigning work and instructing staff in details of work. Observe performance and encourage improvement, ensuring productivity, efficiency and standards of service are met, enhancing morale. Train staff as needed
• Serve as role model for restaurant team. Resolve customer issues and complications, by researching the situation and determining most effective solution. Make decisions based on good judgment, accommodating unusual circumstances.
• Presents menu, answers questions and takes order for food and beverage, utilizing suggestive selling techniques and following brand steps of service, check with guest regularly to ensure satisfaction and perform guest service recovery when needed
• Computes bill in MICROS, presents accurate check to guest, process payment, tracks sales receipts, count bank at the beginning and end of shift, complete designated reports, resolve any discrepancies, drop off receipts and secure bank.
• Ensure complete knowledge of Bistro food and hot beverage standards, preparation method/time, ingredients and quality standards of taste according to recipe, operate ovens, microwaves, expresso machine and other kitchen equipment
• Ensure complete knowledge of all liquor brands, beer, wine selections, recipes and garnishments per Bistro Standards
• Setup, breakdown, clean and sanitize all Front and Back of the House, to include clearing, cleaning tables, countertops, silverware, dinnerware, sweeping, vacuuming, removing/dispose of garbage
• Cleaning, setup, service and breakdown of meeting rooms according to Banquet Event Orders
• Deliver orders to guestrooms as requested
• Perform additional duties and projects as assigned

Position Requirements:

• 2 Years of Food and Beverage experience required
• Food and Beverage Supervisory experience preferred
• Food Safety Certification preferred

Education:

• High school diploma or GED;

Typical Physical / Mental Demands:

• The employee is frequently required to stand, walk, reach with hands and arms
• Must use hands to perform food preparation and sanitation responsibilities
• Ability to frequently lift and/or move up to 50 lbs.
• Ability to kneel, bend, stoop, crouch to restock, store and clean
• Must have good near and far vision, including ability read and interpret written instructions/directions
• Must be able to communicate effectively with guests and co-workers
• Ability to distinguish smells
• Duties mainly performed indoors
• Must be able to hear, moderate noise level