Description

Position Title: IT Systems Analyst

FLSA Classification: Full-Time, Exempt

The Country Music Hall of Fame® and Museum Department of Information Technology

The Country Music Hall of Fame® and Museum has an opening for a full-time exempt IT Systems Analyst in the Information Technology Department. This position will require weekend on-site coverage and 3 days during the week.

Company Overview: Located in the heart of downtown Nashville, the Country Music Hall of Fame® and Museum documents and interprets the history of country music—a musical genre and culture central to the identity of the city, the state, and the nation. Accredited by the American Alliance of Museums, the museum proudly combines subject expertise, ambitious research, and preservation of an unparalleled collection with expressions of creativity in music, art, and history. The museum collects artifacts that illustrate the evolving history and traditions of country music and provides diverse learning opportunities through educational programs, publications, and exhibitions. The core exhibit follows the story of country music from its folk beginnings through its evolution as a commercial art form. Rotating exhibits examine a broad range of topics, from country classics to contemporary and emerging artists in American Currents. The museum owns Hatch Show Print, a letterpress print shop opened in 1879, and it operates Historic RCA Studio B, where Elvis Presley and many others recorded.

What We Offer for Full-Time Staff: 

• Medical, Dental, Vision, Life Insurance Options
• Competitive Pay
• Paid Vacation and Sick Days
• Paid Holidays (13) and Floating Holidays (2)
• 401(K) with Up to 3% Employer Match
• Employee Assistance Program (Free Counseling and Legal Services)
• Eligibility for Public Service Student Loan Forgiveness
• FREE 24/7 Downtown Parking and Transit Benefits
• Continuing Professional Offerings
• Complimentary Museum Admission (For Yourself, Family, and Friends)
• Reciprocal Partnerships with Local Venues (The Nashville Zoo, Dollywood Theme & Water Parks, National Museum of African American Music, tours at The Opry and The Ryman Auditorium, and more) 
• Up to 25% Discount in Retail Stores and Onsite Restaurant Venues
• Opportunities to Attend Exhibit Openings, Concerts and Special Events
• Employee Engagement Activities and Opportunities
• FSA and Dependent Care Options 
• Dog Friendly Work Environment
• Volunteering and Community Engagement Opportunities

Job Overview: This position assists staff with technical support of desktop computers, printers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. The position utilizes one-on-one consultancy to end users. The employee in this position also assists in the maintenance and testing of network servers, computers, and printers for deployment, and associated equipment. The position’s responsibilities require independent analyses, communication, and problem solving. Work is performed with little supervision and requires initiative and judgment.

Specific Job Duties: 

• Performs the installation, configuration, and ongoing usability of desktop computers, multi-function printers, and peripheral equipment and software within established standards and guidelines.
• Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
• Works with Help Desk and Operations staff as appropriate to determine and resolve problems received from clients.
• Interact with numerous computer platforms in a multi-layered client server environment. 
• Trains and orients staff on use of hardware and software.
• Recommends and / or performs upgrades on systems to ensure longevity.
• Works with procurement staff to purchase hardware and software.
• Assesses functional needs to determine specifications for purchases.
• Orders computer supplies.
• Assists in maintaining LAN/WAN records and, as appropriate, telephone systems cable.
• Performs physical installation of data center equipment, including cabling.
• Performs cabling installations for networking and other IT equipment as directed.
• Other duties as assigned.

Requirements

Minimum Qualifications:

• At least a two-year associate’s degree, or four to six years equivalent work experience in an environment providing end-user support.
• Essential Competencies (Knowledge, Skills and Abilities needed for success in the position):
• Advanced knowledge and experience in the setup and installation of hardware, operating systems, and application software on computers.
• Planning/organizing – the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans. Uses excellent judgement in prioritizing and completing assigned tasks. Seeks guidance whenever a resolution path for a task is unclear.
• Fiber and copper network cabling installation.
• Windows desktop operating systems; including Windows 7, 8, 10, and Mac OS X.
• Microsoft Office; including Outlook, Word, Excel, and PowerPoint.
• Active Directory related activities, including but not limited to domain PC joins and removals.
• System Center Operations Manager, Configuration Manager, and Service Manager related activities, including handling of incidents, service requests, work items, deployments, and general monitoring of systems.
• Demonstrates strong interpersonal skills.
• Quality Management – the individual looks for ways to improve and promote quality and demonstrates accuracy and thoroughness.
• Ability to work well individually, in a team environment and with a variety of users who have specific or unique requirements.

Conditions of Employment:

• Attention to detail, excellent customer service, punctuality, and a “can do” attitude are required.
• This position will require providing on-site coverage every weekend plus 3 days during the week, and some holidays to address urgent IT situations as needed.
• Must be able to lift 50lbs.

Notes to Applicant:

The Country Music Hall of Fame® and Museum is an equal opportunity employer. We respect the varied attributes, characteristics, and perspectives that make each person unique, and we believe that fostering a culture of inclusion is essential to institutional excellence. The museum promotes an environment of respect, communication, and understanding, while actively seeking opportunities to learn about and establish practices that further facilitate equity. The museum does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy, childbirth and related medical conditions), national origin, political affiliation, gender identity, sexual orientation, disability, genetic information or characteristics, age, membership in an employee organization, military or veteran status, or other non-merit factor. The Country Music Hall of Fame® and Museum does not tolerate discrimination or harassment based on any of these characteristics. 

We are a drug-free workplace and an equal opportunity employer that welcomes all qualified candidates to apply for open positions. The Country Music Hall of Fame and Museum is committed to providing a safe and secure environment for its staff and visitors. All offers of employment are subject to and contingent upon the successful completion of a background check and employment verification, including federally mandated E-verify processes, as required for position.

Due to the high volume of applications received for this position, hiring managers will only contact candidates they are interested in scheduling for an interview. Please refrain from calling to inquire about the status of your application. 

Please upload a resume and cover letter when applying for the position.

Applications are only accepted online on our career page: https://www.countrymusichalloffame.org/careers