Description

Retail Warehouse Associate

FLSA Classification: Full-Time OR Part-Time, Non-Exempt

Company Overview: Located in the heart of downtown Nashville, the Country Music Hall of Fame® and Museum documents and interprets the history of country music—a musical genre and culture central to the identity of the city, the state, and the nation. Accredited by the American Alliance of Museums, the museum proudly combines subject expertise, ambitious research, and preservation of an unparalleled collection with expressions of creativity in music, art, and history. The museum collects artifacts that illustrate the evolving history and traditions of country music and provides diverse learning opportunities through educational programs, publications, and exhibitions. The core exhibit follows the story of country music from its folk beginnings through its evolution as a commercial art form. Rotating exhibits examine a broad range of topics, from country classics to contemporary and emerging artists in American Currents. The museum owns Hatch Show Print, a letterpress print shop opened in 1879, and it operates Historic RCA Studio B, where Elvis Presley and many others recorded.

What We Offer for Full-Time Hourly Staff: 

• Medical, Dental, Vision, Life Insurance Options
• Competitive Pay
• Paid Vacation and Sick Days
• Paid Floating Holidays (2)
• Time and a Half Holiday Pay
• 401(K) with Up to 3% Employer Match
• Employee Assistance Program (Free Counseling and Legal Services)
• Eligibility for Public Service Student Loan Forgiveness
• FREE 24/7 Downtown Parking and Transit Benefits
• Continuing Professional Offerings
• Complimentary Museum Admission (For Yourself, Family, and Friends)
• Reciprocal Partnerships with Local Venues (The Nashville Zoo, Dollywood Theme & Water Parks, National Museum of African American Music, tours at The Opry and The Ryman Auditorium, and more) 
• Up to 25% Discount in Retail Stores and Onsite Restaurant Venues
• Opportunities to Attend Exhibit Openings, Concerts and Special Events
• Employee Engagement Activities and Opportunities
• FSA and Dependent Care Options 
• Volunteering and Community Engagement Opportunities

What We Offer for Part-Time Hourly Staff: 

• Competitive Pay
• Paid Vacation and Sick Days
• Paid Floating Holidays (1)
• Time and a Half Holiday Pay
• 401(K) with Potential for Up to 3% Employer Match
• Employee Assistance Program (Free Counseling and Legal Services)
• Eligibility for Public Service Student Loan Forgiveness
• FREE 24/7 Downtown Parking and Transit Benefits
• Continuing Professional Offerings
• Complimentary Museum Admission (For Yourself, Family, and Friends)
• Reciprocal Partnerships with Local Venues (The Nashville Zoo, Dollywood Theme & Water Parks, National Museum of African American Music, tours at The Opry and The Ryman Auditorium, and more) 
• Up to 25% Discount in Retail Stores and Onsite Restaurant Venues
• Opportunities to Attend Exhibit Openings, Concerts and Special Events
• Employee Engagement Activities and Opportunities
• Volunteering and Community Engagement Opportunities

Departmental Overview: The retail department includes 3 independent retail locations and an art gallery within the museum building, with a total of 8,800 square feet of selling space. E-commerce, wholesale and product development are key of the business. The department generates revenue through the sales of goods that provides vital operating revenue for the museum. 

Job Overview: The Retail Warehouse Associate is responsible for processing incoming goods, properly accounting for and ensuring proper storage and distribution to stores. Full-time OR Part-time opportunity available.

Specific Job Duties: 

• Protect the security of inventory, and other assets according to company guidelines and directives.
• Consistently achieve productivity standards for in-coming shipment processing, replenishment of goods, e-commerce shipping and correct inventory measures through utilizing the company tools and resources.
• Maintain warehouse to support efficient and effective handling and placement of merchandise and supplies.
• Execute efficient and effective shipment processing by following processing and placement guidelines; track and communicate any shipping issues to the Warehouse Manager and buyers immediately.
• Check-in goods, verifying shipment contents.
• Maintain accurate receiving documentation.
• Inspect all incoming shipments for shortage, overage and defects, documenting and reporting as necessary.
• Pick/pull, fulfill and ship e-commerce and wholesale orders.
• Partner with Warehouse Manager and store leadership to ensure all aspects of replenishment are properly executed. 
• Execute re-ticketing in the stockroom for incoming goods and goods needing new tags.
• Partner with Warehouse Manager to complete stock transfers and process damages.
• Uphold superior level of customer service when assisting with online customers.
• Engage in, maintain and support safety standards at all times.
• Be aware of and follow Loss Prevention policies; advise management of any unusual internal or external activity.
• Demonstrate an in-depth knowledge of the merchandise and its vendors.
• Perform physical spot and cycle counts as necessary with direction from Warehouse Manager.
• Participate in physical inventory and maintain proper inventory control.
• Establish a working relationship with all fellow store staff to support company initiatives and objectives.
• Bring positive recognition to CMHOF’s brand through professionalism, enthusiastic attitude and effective communication.
• Represent CMHOF’s core values, emphasizing a positive work environment that is fun and unique.
• Ability to perform other tasks as assigned from time to time by Warehouse Manager without hesitation.

Requirements

Minimum Qualifications:

• High School graduate

Preferred Qualifications:

• Retail receiving/warehouse experience
• Knowledge of retail inventory control processes
• Knowledge of Counterpoint sales system
• Outgoing and friendly personality

Essential Competencies (Knowledge, Skills and abilities needed for success in the position):

• Ability to multi-task and problem solve
• Upbeat and energetic
• Knowledge of Microsoft Office products
• Demonstrates empathy and a sense of ownership, actively striving to make another's experience better
• Strong communication skills
• Hands-on, initiator, and hard worker
• High performer, driven through self-motivation and agility
• Detail-oriented
• A team player
• Ethical, honest and accountable

Conditions of Employment:

• Punctuality and reliability
• Standing required for almost entire work shift
• Bend, lift, open, and move product up to 50 pounds as needed

Notes to Applicant:

The Country Music Hall of Fame® and Museum is an equal opportunity employer. We respect the varied attributes, characteristics, and perspectives that make each person unique, and we believe that fostering a culture of inclusion is essential to institutional excellence. The museum promotes an environment of respect, communication, and understanding, while actively seeking opportunities to learn about and establish practices that further facilitate equity. The museum does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy, childbirth and related medical conditions), national origin, political affiliation, gender identity, sexual orientation, disability, genetic information or characteristics, age, membership in an employee organization, military or veteran status, or other non-merit factor. The Country Music Hall of Fame® and Museum does not tolerate discrimination or harassment based on any of these characteristics. 

We are a drug-free workplace and an equal opportunity employer that welcomes all qualified candidates to apply for open positions. The Country Music Hall of Fame and Museum is committed to providing a safe and secure environment for its staff and visitors. All offers of employment are subject to and contingent upon the successful completion of a background check and employment verification, including federally mandated E-verify processes, as required for position.

Due to the high volume of applications received for this position, hiring managers will only contact candidates they are interested in scheduling for an interview. Please refrain from calling to inquire about the status of your application. 

Please upload a resume and cover letter when applying for the position.

Applications are only accepted online on our career page: https://www.countrymusichalloffame.org/careers