As the Office Manager, at Country Club of the North, you will be instrumental in ensuring the smooth operation of our administrative functions. You will oversee daily office operations, providing essential support to various departments, management, members, and staff. We are seeking a candidate who is hospitality focused, highly organized, detail-oriented, and possesses excellent communication and interpersonal skills.

Key Responsibilities:

This role requires on-site presence for a minimum of 40 hours per week, Monday to Friday. Occasional evening, weekend, or holiday event work may be necessary, as we host member events.

• Administrative Support: Provide comprehensive administrative support to club management and staff, including maintaining Club calendars (Internal and External) and managing correspondence.
• Member Relations: Act as a secondary point of contact for member inquiries, requests, and concerns. Maintain positive, professional, and courteous interactions, ensuring exceptional service delivery. Familiarity with members by name and face is crucial.
• Member Support: Ensure the monthly newsletter is completed, ordered, and printed in a timely fashion.
• Office Management: Manage the office environment, including procurement of supplies, equipment maintenance, and maintaining office cleanliness and organization. Ensure backup parts for essential equipment, like the copy machine, are readily available to avoid business disruption.
• Shipping/Receiving: Be a resource for shipping and receiving packages. Delivered packages must be distributed promptly, as our office space needs to be neat and orderly for our members, guests, and prospects.
• Financial Management: Assist with financial tasks such as invoice processing, petty cash management, and account reconciliation. Collaborate closely with the Home Office accounting department to maintain accuracy and compliance.
• Event Coordination: Support the events team in ensuring proper billing and coordination for club events, meetings, and functions.
• Record Keeping: Maintain accurate records and files (including membership), both electronic and physical, while ensuring confidentiality and compliance with club policies and regulations.
• Human Resources Support: Assist with basic HR functions, including employee record maintenance, payroll processing, and staff scheduling.
• Technology Proficiency: Utilize club management software and other technological tools effectively to streamline administrative processes and enhance productivity.

Every position is expected to have the flexibility to take care of the needs of members, co-workers, and any other stakeholders we interact with. As such, our company culture expects and encourages that we will assist with tasks and items outside of our regular responsibilities when the need arises. Country Club of the North also fosters a strong culture of teamwork and supportive collaboration, as the success of each employee is the success of all employees.

Qualifications:

• Proven experience in an administrative role
• Strong organizational skills with the ability to multitask and prioritize tasks effectively
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
• Knowledge of QuickBooks or similar accounting software
• Excellent communication skills, both written and verbal
• Ability to maintain confidentiality and handle sensitive information with discretion
• Attention to detail and accuracy in all work performed

Benefits:

• Competitive salary based on experience
• Health insurance coverage
• Paid time off and holidays

If you are a motivated individual with excellent organizational skills and a passion for serving others and supporting office operations, we encourage you to apply for the Office Administrator position.

Job Type: Full-time

Pay: $40,000.00 - $49,000.00 per year

Experience:

• Microsoft Office: 2 years (Required)
• Administrative experience: 2 years (Required)

Ability to Commute:

• Xenia, OH 45385 (Required)

Ability to Relocate:

• Xenia, OH 45385: Relocate before starting work (Required)

Work Location: In person