Reports To: Service Manager
Required Qualifications
· Ability to read and interpret wiring diagrams and blueprints.
· Be familiar with a wide range of equipment and troubleshooting techniques.
· Experience making repair and replace decisions.
· Advanced customer service skills.
· Acquire NATE certification within one year of employment as Service Technician 5
· Demonstrate willingness to accept responsibility and leadership roles.
· Operate scissors and genie lifts in safe manner.
· Knowledge of basic sheet metal practices.
· Knowledge of duct sizing
· Knowledge of zoning
· Knowledge of air balancing principles and techniques.
Duties, Roles and Responsibilities
· Provide phone and onsite technical support for service technicians
· Troubleshoot all types of equipment; make repair and replace decisions.
· Provide repair quotes for own jobs and for other technicians when necessary
· Perform air balance with velometer or hood and recognize when and what problems exist from the test.
· Layout, design and install low voltage wiring.
· Compile a complete materials list from blueprints.
· Verify and coordinate HVAC building code compliance.
· Present training seminars and classes for in-house meetings.
· Participate in Review Process for service technicians
· Installing, maintaining and repairing ventilation and air conditioning systems and equipment.
· Identifying maintenance risks on equipment.
· Diagnosing electrical and mechanical faults for HVAC systems.
· Cleaning, adjusting and repairing systems, and performing warranty services.
· Performing emergency repairs promptly and efficiently.
· Ensuring compliance with appliance standards and with Occupational Health and Safety Act.
· Complying with service standards, work instructions and customers' requirements.
· Assisting with customers' queries.
· Meet all KPI requirements daily
· Communicate clearly, the ideas and explanations of problems to customers and coworkers.
· Train, instruct and oversee other employees at Service Managers request.
· Acquire commercial and residential planned maintenance agreements.
· Writing work order for projects sold.
· Converse with facilities engineers, building and homeowners, and general contractors
· Maintain professional appearance and attitude at all times.
· Run after hours calls as required.
· Assist service manager with after hours technical support
· Other duties as assigned.
Benefits provided
Paid Health insurance for employee
$75 monthly allowance towards dental, vision, STD, LTD, accident insuranceCompany vehicle provided to be operated per company vehicle policy.
Spiffs for planned maintenance agreements and accessories sold.
Purchase of tools through paycheck deduction program.
Periodic training from various equipment manufacturers, local utilities, national industry associations and Cosby Heating & Cooling in-house training programs. Both mandatory and voluntary.
Holidays
· Six (6) paid holidays after 90 day probationary period.
New Years Day Fourth of July Thanksgiving Day
Memorial Day Labor Day Christmas Day
Vacation
· One (1) week after 2080 hours of service.
· Two (2) weeks after 6240 hours of service.