122 Service Desk Technician Jobs in Fort Worth, TX
CornerStone Technology Talent Services is Hiring a Service Desk Technician Near Fort Worth, TX
Job Title: Service Desk Technician
Location: Fort Worth, TX (Onsite)
Pay based on experience: $20-$23/hr.
Schedule: Must be able to work overnight and weekends
CornerStone Technology Talent Services is seeking a Service Desk Technician for a position in Fort Worth, TX. As the Service Desk Technician, you will be responsible for being the initial point of contact for users to report issues. Qualified candidates will monitor the self-service queue for support requests, call users to obtain clarification of request, document and resolve what they can and reassign the rest to the appropriate group. This is an exciting opportunity for someone looking for a company to grow with and further their career goals. We are direct with them, so the hiring process will be quick, easy, and efficient.
Key Responsibilities:
- Responding to incoming telephone calls and emails in a courteous and professional manner to address technical queries and concerns.
- Building strong rapport with users and gathering detailed information to provide remote support efficiently.
- Recording and tracking user identification information and troubleshooting steps to facilitate issue resolution.
- Escalating complex issues promptly to ensure timely resolution.
- Providing hands-on desktop support including software installation, system configuration, and backups to maintain internal user productivity.
- Contributing to IT process improvement initiatives by participating in various IT projects as assigned.
- Adhering to established IT and company protocols and guidelines to ensure data security.
Qualifications:
Education:
- Preferably a College Degree in Computer Science. Relevant work experience in IT administration or technical support may be considered in lieu of a degree.
Experience:
- Minimum of 1 year of prior work experience in a related position such as IT administration or user support.
- Experience in working within a team-oriented and collaborative environment.
- Proficiency in desktop and service operating systems, including Microsoft platforms.
- Familiarity with Helpdesk software and extensive application support experience with M365 Admin, MS Office Suite, Active Directory, and Exchange Admin.
- Knowledge of diagnostic utilities.
Skills and Abilities:
- Proficient in basic computer hardware setup, peripheral installation, and configuration.
- Excellent written and oral communication skills with strong documentation abilities.
- Exceptional interpersonal skills with a focus on building rapport and effective communication.
- Ability to conduct research on various computing issues and present solutions in a user-friendly manner.
- Self-motivated with keen attention to detail.
- Strong troubleshooting, analytical, and problem-solving abilities.
- Ability to prioritize and execute tasks efficiently in high-pressure environments.
- Customer service-oriented approach.
Other Requirements:
- Bilingual proficiency in English and Spanish preferred.
- Availability for after-hours and weekend calls on a rotating schedule.
- Working knowledge of AS400 preferred.
Office Equipment and Software:
- Proficiency in operating PCs, telephones, and various peripherals.
- Familiarity with MS Office applications (Word, Excel, Outlook) and basic computer hardware setup.
Sensitive Information: - Responsible for handling user IDs and passwords.
Job Summary
Full Time
$50k-63k (estimate)
05/02/2024
05/20/2024
The following is the career advancement route for Service Desk Technician positions, which can be used as a reference in future career path planning. As a Service Desk Technician, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Technician. You can explore the career advancement for a Service Desk Technician below and select your interested title to get hiring information.
If you are interested in becoming a Service Desk Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Desk Technician job description and responsibilities
Moreover, technicians develop and deploy solutions for all computer-related problems and take action to resolve them whenever they arise.
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A help desk technician responds to customer queries to provide technical assistance.
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A good help desk technician has the right balance of knowledge, communication skills, and patience.
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Service Desk Technician support technology customers via phone, online and occasionally on-site.
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Service Desk Technician need a deep understanding of computer hardware and software.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Technician jobs
Some service desks have specialized functions
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As technology changes, so too will the role of the service desk.
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Companies routinely hire a range of experience levels, from entry to expert, to handle their ongoing service delivery.
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As businesses grow, their need for competent help desk support will grow.
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Different businesses use different software and administration networks to accomplish help desk support, but many technical skills are transferrable.
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Step 3: View the best colleges and universities for Service Desk Technician.
