CornerStone staffing has an immediate need for a Customer Support Associate in Irving, TX. Apply Online TODAY!

Title : Customer Support Associate

Location : Irving, TX (Hybrid- 2 days WFH)

Pay : $17.50 / hour

Job Description : This position helps to i mprove the customer experience by providing quality service that will promote exceptional customer satisfaction through professional and accurate handling of customer needs.

Job Responsibilities :

Monitor designated purchase order inbox throughout each day for incoming customer purchase orders.

Review orders to verify pricing and product specifications

Enter and update customer contact information, ship to addresses and customer part numbers into ERP system.

Enter all verified orders including but not limited to special request notes, shipping information, customer identification and line items and quantities.

Attach all purchase orders in ERP systems and make notes of any order changes.

Communicate with the customer service representative and / or the customer regarding purchase order problems or missing information.

Process order change requests from customer service representatives and customers.

Promptly, address and resolve customer inquiries regarding delivery, specification / quality, shipping, and pricing.

Maintain regular communication of customer order patterns with all internal departments including Supply Chain, Shipping and Distribution, Quality, Manufacturing Operations, Pricing, Product Management, Engineering and Sales.

Review customer sales orders entered by team members for accuracy.

Correct and review orders entered through EDI as required.

Follow up with customer service and pricing team on ECO and quote requests.

Requirements :

5 years of Customer Service Experience

Proficient in Microsoft Office and Excel

High School Diploma or GED Required

SAP experience is a plus!

Application Process includes :

Clerical Testing

Clear Criminal Background

Two Professional References Verified

Last updated : 2024-03-26