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Globally recognized for exceptional product performance and versatility, Fotona develops award-winning aesthetic, medical, and dental lasers. With over 50 years of laser expertise and industry leadership, Fotona has sold over 30,000 lasers worldwide with distribution in over 60 countries. Fotonas reputation for excellence is earned from its dedication to R&D, unparalleled quality, reliability, ease of use, and durability.
Fotona is currently seeking a Level 1 Technical Support / Customer Service Associate to join our team based at our US headquarters in Irving, Texas. The Level 1 Technical Support / Customer Service Associate will be a key team player as part of the Service Department providing support for our customers around the US.
The Level 1 Technical Support / Customer Service Associate will receive, screen, respond and/or distribute customer requests to specialized team members, and enter, update, and track service tickets to close. Level 1 Technical Support / Customer Service Associate will work closely with the Customer Relations Manager, Service Manager, members of the support team, as well as other internal teams. Ideal candidates will have customer technical support and/or help desk experience.
This person will achieve success in the role by employing a strong combination of exceptional customer service, team collaboration, and dedication. Key Responsibilities:
Skills and Abilities:
Requirements:
Compensation:
*Fotona is an equal opportunity employer.
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Full Time
$76k-99k (estimate)
05/01/2024
05/19/2024
fotona.com
FARMERS BRANCH, TX
200 - 500
1964
Private
MIRAN MIRANDA
$50M - $200M
Hospital
Fotona designs and manufactures solid-state laser systems for aesthetics, surgery, gynecology, dentistry and defense sectors.