Do you enjoy helping people to get their finances on track and educating them on the best practices? Looking for a company where you can build a career?

CornerStone Staffing is recruiting Call Center Customer Service / Collections Representatives in the Winterville, NC area.

Apply Online TODAY!!!

Job Title : Customer Service / Collections Representative

Pay : $15.00 Merit Increase to $22 / hr. once hired on

Start Date : July 10thh

Location : Onsite role in Winterville, NC

Schedules will be primarily Monday - Friday. Must be available to work up to 3 Saturdays a month and one Sunday shift.

Example Schedule :

Monday - Thursday : 2 day shifts each week 8 : 00 am-5 : 00 pm, and 2 evening shifts per week 12 : 00 p.m.- 9 : 00 p.m.

Friday : 8 : 00 am to 5 : 00 pm (day off if scheduled the weekend)

Saturday : 8 : 00 am to 12 : 00 pm (2 or 3 Saturdays a month)

Sunday : 2 : 00 pm to 8 : 00 pm (One Sunday shift a month)

Opportunity for Overtime!

Once hired permanently

Monthly bonus incentives

Exceptional benefits including 401K with 6% match and pension plan

Paid time off

Can EARN hybrid / remote status if meeting KPIs with an exemplary attendance record

Job Description : Collect delinquent automotive accounts in a timely, orderly, and professional manner while following all standardized collection procedures.

Essential Duties and Responsibilities :

Meet performance expectations for collection efforts for assigned accounts based upon individual goals and objectives, e.

g. minimum calls per day, contact percentage, promises / calls ratio and promises kept

Place or receive calls in priority order as established by management

Negotiate payment arrangements with clients to cure delinquency, evaluating ability and willingness to pay

Navigate and interpret various screens and relay information to clients accurately and professionally

Determine the cause of delinquency and the best course of action to assist the delinquent customer

Document all collection efforts for each assigned account in accordance with established procedures.

REQUIREMENTS :

REQUIRED 1 years of recent collections / customer service experience in a call center environment

REQUIRED : Good Job Stability

Professional communications skills, written and verbal; active listening skills for problem identification and solution.

Basic computer and Microsoft Office skills.

Strong time management and multitasking skills

Self-motivated and strong initiative to succeed

Application Process Includes :

Fingerprinting

Client Interview

Background Check