Company Description

As a full-service digital transformation consulting firm, we meet clients wherever they are on their digital journey and help them chart a clear path forward. We solve their most pressing challenges by delivering integrated solutions that connect people, processes, and technology to defined business outcomes.

And because our history is rooted in both infrastructure and cloud technology, we have a special focus on creating and managing workloads in hybrid cloud environments.

Through Core BTS Resource Management Services (RMS), we offer custom talent solutions to help our clients meet their evolving technology and business needs. We help effectively match the right technology professional to their organization, recruiting for contract, contract-to-hire, and direct roles. Our client in Little Falls, NY has an immediate need for an IT Support Technician. Salary range is 40-50K

Job Description

Core BTS seeks an IT Support Technician to provide levels 1-2 troubleshooting and support in a healthcare setting.

Primary duties include:

• PC and peripheral support (i.e., computers, tablets, documents, cameras, printers, etc.)
• Hardware repair / replacement
• Initial setup / configuration
• Driver / software upgrades
• Operating System/Application support
• End user knowledge transfer
• Customer configuration support
• System imaging
• Miscellaneous help desk ticket remediation
• Provide setup / breakdown of I.T. resources required for meetings 

Qualifications

The successful candidate will have 1-3 years of technical support experience, education, certifications, or a combination, along with a desire to learn and motivation to excel in a customer service-centric environment.

Experience and/or education in computer networking, PC/Mac and high volume customer service environments

Additional Information

All your information will be kept confidential according to EEO guidelines. A valid driver's license and ability to work a rotating on-call schedule will be required.