1 Deskside Support Technician - 1719880 Job in Lyon Station, PA
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Core BTS is Hiring a Deskside Support Technician - 1719880 Near Lyon Station, PA
Responsibilities Include:
- The Deskside Support Technician handles Service Desk escalations through tickets.
- Follow up on outstanding requests and ensure timely resolution.
- The Deskside Support Technician provides remote and on-site troubleshooting for hardware and software support.
- Document incidents with detailed break-fix steps and resolution in the ticket tracking system.
- Create accounts and configure hardware as part of the onboarding process.
- The Deskside Support Technician provides support to end users on a variety of issues ranging from hardware, software, network, and account management.
- Diagnose and resolve hardware and software problems, referring more complex networking problems to network administrators or IT managers.
- Provides on-site technical support by performing installation, and repair of workstations and related software/hardware.
- Provide basic network support ensuring desktop and other networked peripherals full connectivity.
- Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
- The Deskside Support Technician will travel to client sites as needed to provide support.
- Other duties outlined by Information and Technology Management.
- Associate's Degree in Computer Science and/or equivalent 3 years experience in working in a Windows environment.
- Windows 7, Windows 10, and Citrix Environment
- PC hardware, Printers, Scanners, Computer Peripherals, Mobile devices (iOS, Android)
- Possess Knowledge of Client PC connectivity.
- Strong customer service and troubleshooting skills
- Ability to communicate technical information, both verbal and written to a wide range of end-users
- Willingness to learn
Job Summary
Full Time
IT Outsourcing & Consulting
$50k-62k (estimate)
12/16/2023
04/25/2024
corebts.com
INDIANAPOLIS, IN
500 - 1,000
2004
PAUL LIDSKY
$50M - $200M
IT Outsourcing & Consulting
Related Companies
The job skills required for Deskside Support Technician - 1719880 include Troubleshooting, Customer Service, Technical Support, Service Desk, Networking, Desktop Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Deskside Support Technician - 1719880. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Deskside Support Technician - 1719880. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Deskside Support Technician - 1719880 positions, which can be used as a reference in future career path planning. As a Deskside Support Technician - 1719880, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Deskside Support Technician - 1719880. You can explore the career advancement for a Deskside Support Technician - 1719880 below and select your interested title to get hiring information.
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