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Selected candidate may work remotely (US Eastern or Central time zone), work onsite in our Danvers, MA headquarters, or be hybrid.
The Customer Account Specialist supports our publisher and academic customer base. You will utilize strong communication and superior problem-solving and critical thinking skills to accurately respond to a wide variety of client inquiries from global information professionals & users of CCC’s rights and content delivery services. You will use and support a wide range of technology applications used in managing content, document delivery and copyright licenses.
If you are a self-motivated, inquisitive, nimble learner with customer-facing work experience, an aptitude for technology and outstanding communication skills, continue reading!
At CCC we build solutions that combine licensing, content, software and professional services to advance the way people integrate, access and share information. We offer a collaborative, dynamic, customer-centric working environment and a competitive benefits package.
What you'll be doing ...
What you need to have ...
Requirements:
key words: SaaS, customer service, software support, remote, publisher, academic, technology, customer support
A bit about us:
CCC advances copyright, accelerates knowledge, and powers innovation. Our employees partner with customers to create solutions together, removing friction from the market and making complicated things simple. We help organizations integrate, access, and share information through licensing, content, software, and professional services.
CCC continues to be committed to a diverse, inclusive, equitable, vibrant ecosystem that cultivates opportunity and attracts talented people. CCC is more than a company. It’s a community. At CCC, we celebrate the power of individual action in our work and in helping others. Our We Not Me program brings lots of opportunities to support charities around the world to feed and shelter the homeless, support children in need, build green spaces, and so much more.
CCC was just named a Top Women-Led Business in Massachusetts again by the Boston Globe. Additionally, CCC recently earned several 2022 Top Workplaces Culture Excellence Awards for Employee Appreciation, Employee Well-Being, Professional Development, and being Women-Led. Earlier this year, CCC won national recognition for Compensation & Benefits, Leadership, and Work-Life Flexibility.
According to a 2022 Energage study that surveyed CCC employees, the three words that best describe CCC are Caring. Collaborative. Inclusive.
CCC is committed to a diverse, inclusive, equitable, and vibrant ecosystem that cultivates opportunity for our team and attracts talented people. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and/or mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and/or veteran status, and any other characteristic protected by applicable law. CCC understands that diversity and inclusion among our teammates is critical to our success as a global company.
If you need accommodation for any part of the employment process because of disability, please phone Human Resources in USA at t 1 978 750 8400 or outside US at 34 653311670 to let us know the nature of your request.
Full Time
$57k-81k (estimate)
01/21/2023
03/02/2023
bromyoga.com
Danvers, MA
<25
The following is the career advancement route for Customer Account Specialist - Remote positions, which can be used as a reference in future career path planning. As a Customer Account Specialist - Remote, it can be promoted into senior positions as a Technical Customer Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Account Specialist - Remote. You can explore the career advancement for a Customer Account Specialist - Remote below and select your interested title to get hiring information.
If you are interested in becoming a Customer Account Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Account Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
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Build and develop relationships with customers to ensure continued partnership.
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Respond to customers with a sense of urgency to provide an excellent customer experience.
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Sometimes referred to as a customer or client account specialist, these sales professionals help to maximize profits by maintaining strong relationships with existing customers and working to land new ones.
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Customer relations specialists update customer accounts on the database, recording their transactions accurately, and posting their payments timely.
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The duties of an account specialist are to serve customers by completing enrollments and conversion mailings, responding to requests, resolving complaints, and maintaining quality service.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Account Specialist jobs
They must resolve complaints accurately and efficiently to ensure customer satisfaction to keep a good reputation for the organization.
02/11/2022: Chillicothe, OH
Client Account specialists must also set up and create archives for client records.
01/06/2022: Appleton, WI
As such, customer account specialist are expected to provide first-class service to their customers.
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Manage endorsement requests and change requests from customers.
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Ultimately, a top-notch key account specialist should have good numerical skills, pay attention to detail, and possess problem-solving skills.
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Step 3: View the best colleges and universities for Customer Account Specialist.