The Manager, Accounts Receivable is responsible for the analysis and interpretation of financial reports and data and for collection management on new and existing accounts. The position oversees the billing, collections, and cash application of the company’s invoices to customers. The Manager, Accounts Receivable ensures the proper invoicing, collection of all late or skipped payments, and appropriate cash application of all receipts. This position reports directly to the Assistant Controller.

The hired candidate may be hybrid in our Danvers, MA office, or work remotely residing in the Eastern time zone.

What you'll be doing:

• Manage staff of 4 including daily workflow, prioritization, coaching, performance management and professional development
• Direct collection of all receivables US and International. Manage DSO for all products at a minimum of budgeted days. Administers settlement agreements including partial payments, time extensions and write-offs
• Develop, implement and monitor alternative payment plans for delinquent customer accounts. Collaborate with sales and other revenue generating business units to investigate and assess client credit risks
• Process account adjustments and write-offs, negotiating with customers to establish appropriate payment terms. Assist with accurate and timely cash applications.
• Identify and communicate account concerns to management. Research and recommend business process improvements to minimize potential collection issues
• Generate appropriate reports regarding collection efforts, adjustments, invoice updates, and maintain related customer files
• Responsible for the monthly reconciliation and invoicing out of the RightFind system
• Assists in drafting and updating AR policies
• Responsible for Monthly Metric for Aging/Unapplied Cash, forecasting cash collections, account reconciliations and month-end close journal entries
• Provide support for Interim and Year End Audits

What you'll need:

• Bachelor’s degree Business/Accounting
• 8 years related work experience with 5 years leadership experience
• Excellent communicator with the ability to motivate and energize others
• Extensive knowledge of credit and collections concepts, practices, and procedures
• Proficient in Microsoft Office and advanced Excel capabilities
• General knowledge of ERP systems; Salesforce and Oracle experience a plus

Success Competencies:

• Nimble learner - Learns quickly when facing new situations and takes on the challenge of unfamiliar tasks. Shows personal commitment and takes action to continuously improve, and enjoys experimenting to identify new solutions.
• Demonstrates self-awareness - Possesses a strong work ethic; manages own workload autonomously. Views challenges as opportunities for growth and development and encourages others to do the same. Displays a can-do attitude in good and bad times; identifies and seizes new opportunities.
• Team Oriented - demonstrated experience working with or supporting a team.
• Situational Mindset - Open to new ideas and concepts
• Communicates effectively - Builds rapport in an open, friendly, and accepting way.
• Financial acumen - Understand the importance of collections and how cashflow supports the business.

A bit about us:

CCC advances copyright, accelerates knowledge, and powers innovation. Our employees' partner with customers to create solutions together, removing friction from the market and making complicated things simple. We help organizations integrate, access, and share information through licensing, content, software, and professional services.

CCC received the 2023 Top Workplaces USA National award, where we were recognized for the second year in a row as an organization that has built a great workplace culture.

CCC was also named a Top Place to Work AND a Top Women-Led Business in Massachusetts by the Boston Globe. We also earned national recognition with several Top Workplaces Cultural Excellence awards for employee appreciation, employee well-being, professional development, being women-led, compensation & benefits, leadership, and work-life flexibility.

CCC is committed to a diverse, inclusive, equitable, and vibrant ecosystem that cultivates opportunity for our team and attracts talented people. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and/or mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and/or veteran status, and any other characteristic protected by applicable law. CCC understands that diversity and inclusion among our teammates is critical to our success as a global company.