Join the rapidly growing team at Copperband Technologies, a leading managed IT services provider in Nashville! We are seeking a talented and motivated IT Support Technician to join our Nashville team. Our commitment to a friendly culture and reliability has earned us a stellar reputation among clients in diverse industries such as education, government, healthcare, and finance.

As a IT Support Technician you will work with multiple technology environments. Our clients rely on us for their IT needs so we are looking for an adaptable tech who can confidently navigate new situations, build strong client relationships, and efficiently resolve their issues. Excellent interpersonal skills are crucial as you will be interacting with a diverse range of users, from frustrated customers to business owners seeking technical explanations.

You will receive supervision and guidance from our team leads and management. Your responsibilities will include investigating and resolving issues, providing prompt technical support in areas such as software, hardware, telephony, data, and operating systems. You will play a crucial role as the face of our company, meeting our clients' technology needs and ensuring their satisfaction.

At Copperband Technologies, we welcome both experienced professionals and newcomers to the IT field. Our managed services company offers a unique environment for rapid career growth. You will encounter a wide range of environments, hardware and software configurations, and technical challenges, providing you with a diverse skill set.

Key Duties and Responsibilities:

• Manage help desk tickets and provide end-user technical support.
• Offer technical support for desktop computers and peripherals, including installation, configuration, maintenance, and repair in a networked environment.
• Assess the feasibility of equipment repair or replacement, and take necessary action.
• Maintain Mobile Device Management endpoints and software.
• Troubleshoot issues with Local Area Networks (LAN), Wide Area Networks (WAN), and remote connection systems.
• Manage Active Directory, including users, groups, computers, and organizational units at intermediate to advanced levels.
• Set up office workstations, including PCs and printers, and support large-scale deployments involving unboxing, cabling, and initializing new technology equipment.
• Collaborate with IT teams on the development, maintenance, testing, and execution of backup and disaster recovery plans.
• Assist with inventory management and client equipment forecasting.
• Coordinate with clients to maintain and service network hardware, software, audio/video, facilities, and telecommunications.
• Document and maintain client technical systems files.
• Participate in rollouts, migrations, and upgrades.
• Perform other duties as assigned.

Minimum Education and Experience:

• High school diploma or G.E.D.
• Associate degree or relevant work experience in lieu of education.
• Two (2) years of related experience; may substitute required experience with equivalent years of education beyond the minimum requirement.

Requirements:

• Exceptional interpersonal and communication skills.
• Ability to work with staff at all levels.
• Strong knowledge of personal computers, particularly Microsoft products, and TCP/IP network functionality.

Preferred Qualifications:

• Formal education in Information Technology or a related field.
• Experience in Education, Government, and Managed Services sectors is highly desirable.

Physical Demands:

• Ability to lift 40 pounds and/or move boxes and equipment as needed.
• Occasionally required to transfer equipment between locations.
• Regular kneeling, crouching, climbing, walking, sitting, twisting, and reaching to perform essential functions with in-place equipment.

Job Type: Full-time

Pay: $40,000.00 - $55,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person