4 CSR - Customer Service Representative Jobs in Reading, MA
Cooling Unlimited is Hiring a CSR - Customer Service Representative Near Reading, MA
Cooling Unlimited, Inc. is looking to add a highly motivated, flexible, self-starting customer service representative to our successful service department. Our company is located in Reading, MA, and the working days/hours would be Monday through Friday full-time.
Job Description:
- Answering multi-line phone system
- Managing and helping our customers in emergency situations
- Scheduling and booking service and maintenance calls
- Answering customer inquires
- Working closely with service technicians
- Dispatching technicians to their calls throughout the day
- Communicating and understanding customer concern
- Signing up customers for our maintenance program
- Cold calling existing and new customers to bring in more business
- Service follow-up calls to customers
- And completing other duties as necessary…
Qualifications:
- Atleast 2 years of experience in customer service (HVAC experience is a plus)
- High School Diploma or College Degree
- Knowledge of Servicetitan software is a plus
- Being comfortable on the phone
- Enjoy customer service
- Excellent communication skills
- Ability to work in a fast paced environment
- Strong organizational skills
- Hard work ethic and willingness to work long hours when needed
- Proficient in Multi-tasking
- Good attention to detail
Benefits:
- Health Insurance
- Paid vacations, holidays, and sick leave
- Short term and long term disability insurance
- Life Insurance
- 401K Retirement Program
- Professional Training
We are a drug free workplace!
Job Type: Full-time
Pay: $18.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Experience level:
- 2 years
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Work Location: In person
Job Summary
Full Time
$39k-49k (estimate)
05/15/2023
09/12/2024
coolingunlimited.com
Reading, MA
<25
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The job skills required for CSR - Customer Service Representative include Customer Service, Communication Skills, Scheduling, Microsoft Office, Life Insurance, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a CSR - Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by CSR - Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for CSR - Customer Service Representative positions, which can be used as a reference in future career path planning. As a CSR - Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary CSR - Customer Service Representative. You can explore the career advancement for a CSR - Customer Service Representative below and select your interested title to get hiring information.
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