The duties of this position include answering phones, scheduling patients, insurance verifications and authorizations, daily use of Windows computer software (Bonafide), an iPad, multi-tasking general office duties, and assisting other CSRs if needed.

Applicant must have a professional appearance and work well with others. We are looking for someone who will be with us long term. Please do not apply if you have no plans to show up or follow through with the job.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Cook Medical Supply, there’s real career (and personal) growth potential. In fact, 90% of our managers and leaders have been promoted from within!

WHAT YOU WILL DO IN THIS ROLE

As a Customer Service Representative at Cook Medical Supply, you will professionally interact with patients and/or clients on a close and personal level as well as:

• Assist walk in patients or clients, conduct foot assessments, explain and show them how to use equipment in a timely manner.
• Assess all in-bound calls to accurately and efficiently address the call by maintaining a strong customer focus.
• Communicate with team-members in a warm, helpful and professional manner while simultaneously building credibility and rapport.
• Be patient and compassionate while working as a team player and using all your available resources to provide the best outcome.
• Be efficient in navigating multiple systems.
• Participate in ongoing training and self-development.
• Maintain regular attendance and punctuality as scheduled and adhere to all company time and attendance policies.
• Participate in activities designed to improve customer satisfaction and business performance.
• Deliver exceptional customer experiences.

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every interaction. Other qualifications for our Customer Service Representative role, whether English-speaking or Bilingual: (English/Spanish), will include:

• High school diploma or GED is required (college degree preferred)
• Must be at least 18 years of age
• 1 Year Medical office experience (Required)
• 1 Year Customer service (Required)
• Ability to work in a fast- paced environment with extreme attention to detail and ownership
• Advanced computer proficiency (including knowledge of windows-based applications)
• Excellent written and verbal communications and typing skills (30 WPM) required
• Ability to work 40 hours/wk. and attend all training sessions
• Demonstrate excellent communication skills and abilities to have critical conversations with individuals while maintaining a professional environment

WHAT’S IN IT FOR YOU

We significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and the communities we serve. We’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

• Paid Weekly
• Opportunities for over-time
• Performance-based incentives
• Paid PTO and holidays; medical, dental, vision, and life insurance

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

**Benefits and incentives are available after probationary period of employment. Team members must meet eligibility requirements to earn incentives and bonuses.**

This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned, to ensure workload coverage. This job description does NOT constitute an employment agreement between the employer and employee, and is subject to change by the employer as the organizational needs and requirements of the job change.

Cook Medical Supply participates in the E-Verify system and uses all tools made available by the federal government to confirm the employment eligibility of all employees. All applicants are required to provide documentation proving their employment eligibility, and all offers of employment are contingent upon successful completion of the E-Verify process. U.S. law requires companies to employ only individuals who may legally work in the United States – either U.S. citizens, or foreign citizens who have the necessary authorization.

Cook Medical Supply is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law

Job Type: Full-time

Pay: $10.00 - $16.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• No weekends

Experience:

• Medical office: 1 year (Preferred)

Ability to Commute:

• Carthage, MS 39051 (Required)

Ability to Relocate:

• Carthage, MS 39051: Relocate before starting work (Required)

Work Location: In person