About Convr: Commercial Insurance Carriers are falling short on delivering compelling customer experiences. Outdated business processes, inaccurate data and technologies are holding them back from elevating and delivering on better customer experience. In addition, this is adding costs to doing business. Above and beyond the customer experience these issues increase a carrier’s expense ratio and manual entry errors cost time and money. With Convr, commercial P&C insurers manage the underwriting process from submission to quote with an on-demand software platform with a built-in Artificial Intelligence decisioning engine, empowering them to make better decisions, faster. Our vision is to transform the world through data, discovery, decision and we do that today by empowering commercial carriers with a core underwriting management system enabling a frictionless experience, delivering superior performance, optimal efficiency and world-class customer engagement from submission to quote. Make a difference in commercial and property insurance industry by joining and leading our marketing efforts.
Role Overview: In this role, you will be joining the Customer Experience Team as a Customer Support Specialist. You’ll spend most of your time interacting directly with customers and ensuring that they have an amazing experience using the Convr platform. Daily tasks include gathering information from users, triaging, diagnosing, and resolving issues reported to Convr. This role will serve as the liaison between Customer Success and Product, serving as the voice of the customer to make our product better.
Who You Are:
What You’ll be Doing:
Why Join Convr?
The job skills required for Customer Support Specialist include Customer Support, Customer Service, Problem Solving, Communication Skills, Customer Success,and Zendesk etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Specialist. Select any job title you are interested in and start to search job requirements.
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