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CPG is currently Hiring a Customer Service Coordinator for our growing terminal in Columbus!
We’re looking for a Customer Service Coordinator to join our growing team at ContainerPort Group that focuses on delivering service that inspires!
Our Customer Success Team is looking to add an energetic, well spoken, and patient problem solver to help drive the success of our customers. Your role is a very important part of driving success for our organization and ensuring our customers’ expectations aren’t just met but exceeded. You excel when our customers understand the value of using ContainerPort Group for their trucking needs.
As a Customer Service Coordinator, you will act as an extension of our customers’ own internal team and ensure they are always in the know on where, when, and how their freight is moving. You will work with customers to remove any barriers to their success and identify opportunities to help grow the partnership and expand business opportunities.
This position is a first shift, Monday through Friday opportunity!
As a Customer Service Coordinator, you will exemplify our core values day in and day out.
Your typical day looks like:
You’ll partner with an internal team of colleagues and our customers to develop and execute solutions for critical transportation and logistics problems. This is a hands-on, high execution role which requires excellent communication skills to become a true partner to our customers. You will be an advocate for our customers and bring their feedback and needs back to our internal team for discussion about how we can improve our capabilities and service.
The ideal candidate will possess:
Preferred Qualifications:
Benefits/Perks:
About ContainerPort Group:
ContainerPort Group (CPG®) is an award-winning multimodal transportation company specializing in container drayage. Headquartered in Cleveland, Ohio, the company provides comprehensive container drayage and logistics solutions for customers throughout North America. With a focus on customer needs, a safe and dependable fleet of nearly 1,300 independent contract drivers, and a dedicated team of over 350 transportation experts, CPG has the tools, the talent, and the experience to move your freight. To learn more, contact us: https://www.containerport.com/contact/
Founded in 1960, World Group is a leading American-owned NVOCC, freight forwarder, transportation, warehousing, and logistics organization. We move freight through the air, across the oceans, and over the roads, from anywhere. Find out how we can help get your freight where it needs to be by visiting our website: www.worldshipping.com
WE'RE GROWING - JOIN OUR WORLD GROUP COMMUNITY TODAY!
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Job Type: Full-time
Shift:
Work Location: One location
Full Time
$33k-41k (estimate)
02/18/2023
01/24/2024
The job skills required for Customer Service Coordinator include Customer Service, Communication Skills, Microsoft Office, Planning, Written Communication, Computer Systems, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Coordinator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Coordinator positions, which can be used as a reference in future career path planning. As a Customer Service Coordinator, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Coordinator. You can explore the career advancement for a Customer Service Coordinator below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Coordinator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Coordinator for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Coordinator job description and responsibilities
Effectively able to develop work schedules for customer service staff members and overseeing their activities to ensure that service standards are met properly.
01/06/2022: Las Cruces, NM
The Customer Service Coordinator position ensures that the person on the other end gets connected to the right place.
02/22/2022: Amarillo, TX
The Customer Service Coordinators provide exceptional, professional and responsive customer service through communication with customers, dealers and sales representatives via email and telephone.
02/13/2022: Kingsport, TN
Deliver excellent customer service and lead by example.
01/09/2022: Baton Rouge, LA
Maintains excellent external customer service through professional communication, timely response to customer needs, and overall customer-centric approach.
02/25/2022: Harlingen, TX
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Coordinator jobs
A passionate customer service advocate with strong critical thinking skills.
01/23/2022: Rochester, MN
CS coordinator may also provide the clients with product and service knowledge.
12/21/2021: Scranton, PA
The Customer Service Coordinator must be able to perform all the essential functions of the position satisfactorily.
03/15/2022: Akron, OH
The Service Coordinator must be detail oriented with an eye toward efficiency and accuracy.
03/02/2022: Albuquerque, NM
As a skill set, customer service entails several qualities like active listening, empathy, problem-solving and communication.
01/08/2022: Cedar Falls, IA
Step 3: View the best colleges and universities for Customer Service Coordinator.