A Membership Association based in Washington DC is looking for a Membership Coordinator to join its busy team! This role will serve as the first contact for members which requires utmost professionalism at all times. This is a great entry-level opportunity for someone who wants to work for a mission-driven organization that helps support research specifically in child development.

This is a hybrid position that will require 2 days per week in the office.

Responsibilities of the Membership Coordinator include:

• Front Desk responsibilities; answer phones, sort mail, assist with meetings and scheduling
• Manage webinars including doing test runs, trouble shooting for members and sending any necessary follow up information
• Contribute to and plan content for various events; assist in the preparation for the annual conference in October
• Management of member information by phone, email, fax, etc.
• Represent Association's standards and industry best practices in communication processes
• Research and resolve complaints to ensure member satisfaction
• Ensure member loyalty and retention through world-class member customer service and member engagement in Association's products and services

Requirements for the Membership Coordinator:

• 2 years of membership or administrative/customer service experience.
• Bachelor's degree is required.
• Experience with CRMs or Salesforce is a big plus.
• Excellent communication and writing skills - the candidate will correspond directly with members and affiliates.
• Individuals who have experience in customer-facing roles (retail, banking, hospitality) have been very successful in this role.
• High energy, strong work ethic and great attention to detail are also a MUST!

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Washington, DC 20006: Relocate before starting work (Required)

Work Location: Hybrid remote in Washington, DC 20006