The DuPont Clinic is a referral center for all-trimester abortion and ultrasound-guided procedures, including for abnormal or higher risk pregnancies, and for people with complex medical situations who may have difficulty accessing care. We provide the highest level of medical care and a private experience focused on the individual needs of each patient. The DuPont Clinic is committed to creating an inclusive environment where individuals from all backgrounds feel comfortable.

We seek an outstanding person to join the DuPont Clinic as a Patient Care Coordinator. As an integral part of the scheduling team, this person will speak with and schedule patients seeking care over the phone, support case management by referring patients to relevant funding and practical support organizations, and ensure continuity of care with referring providers. The PCC will report to Dupont Clinic’s Managers of Care Coordination.

The work schedule will be Monday-Friday, 9AM-5PM EST and at least one Saturday shift (10AM-2PM EST) per month. These hours are subject to change, depending on call volume and staffing.

The Patient Care Coordinator is responsible for the following duties:

• Answering the clinic phones and providing non-judgmental support and accurate information to all callers.
• Explaining our services to callers over the phone and answering questions.
• Scheduling patient appointments in our electronic medical record system.
• Inputting lab work orders with LabCorp.
• Taking deposits with online payment platforms.
• Checking and responding to voicemail daily.
• Checking and responding to online appointment requests.
• Coordinating with clinicians directly about medical conditions that may affect our ability to safely care for the caller.
• Providing referrals to other clinics, doctors offices.
• Providing referrals to funding and practical support organizations as needed.
• Coordinating with referring providers to ensure we have all necessary labs and records for referred patients.

Qualifications:

• Required Experience:
  • Bilingual fluency (Spanish is preferred).
    • Language competency test will be administered before potential candidates are hired. Candidates must pass before being offered the Bilingual PCC position.
  • Strong dedication to reproductive health; all-trimester, gender-affirming abortion care; and bodily autonomy.
  • Excellent phone customer service skills.
  • Prior experience in healthcare.
  • Highly detail-oriented, able to work on multiple tasks in an organized fashion.
  • Ability to communicate clearly and collaborate with team members.
  • Commitment to providing accurate information in a compassionate manner to all people, regardless of their circumstance (substance use, mental health, current or past traumatic experiences, interpersonal violence, etc.)
• Preferred Experience:
  • Prior experience collaborating with abortion funds and/or practical support organizations.
  • Experience in counseling, social work, and/or mental health/substance abuse programs.

Working Conditions:

• 100% remote work: stable high-speed Internet and private space to have confidential conversations with patients and co-workers required.
• Ability to travel to all-staff meetings/trainings as needed.
• Considerable amount of time spent at a desk on the phone and using a company-provided computer.
• All employees are required to be vaccinated for Covid-19 according to current CDC guidelines as a condition to employment, subject to accommodation.

Benefits package includes: health insurance, a retirement plan (with a company contribution starting after 6 months), periodic bonuses, paid time off, and 11 paid holidays. DuPont also provides fully-remote workers with a taxable stipend of $100 per pay period, which can be used towards goods/services that allow them to do their job.

DuPont is an equal opportunity employer committed to building a welcoming environment for its staff who represent diverse backgrounds and experiences. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other status protected by federal, state, and local law.