Job Description:

Draft Note Design is seeking a motivated and friendly individual to join our team as an Entry Level Customer Service Rep. In this role, you will have the opportunity to assist customers with inquiries, provide excellent service, and contribute to a positive customer experience. This is a great opportunity for someone who is looking to start their career in customer service and gain valuable skills in a fast-paced environment.

Responsibilities:

• Answer customer inquiries via phone, email, and chat in a timely and professional manner
• Provide accurate information and help resolve any customer issues or complaints
• Maintain a high level of product knowledge to effectively assist customers
• Process and place customer orders accurately and efficiently
• Collaborate with cross-functional teams to ensure customer satisfaction
• Identify opportunities for improvement in processes and customer service procedures
• Document customer interactions and follow up as needed

Qualifications:

• High school diploma or equivalent
• Excellent verbal and written communication skills
• Strong problem-solving and decision-making abilities
• Ability to multitask and prioritize tasks in a fast-paced environment
• Attention to detail and accuracy
• Proficient in Microsoft Office Suite

Benefits:

• 401(k) Matching
• Dental Insurance
• Disability Insurance
• Employee Assistance Program
• Employee Discount
• Flexible Schedule