Now Hiring!! Customer Experience Associate (CXA) at the Wild Collective

Company Overview

The Wild Collective is a dynamic manufacturing and distribution company specializing in Kratom, Kava, and Alternative Wellness products. We are committed to providing high-quality, natural products that enhance the well-being of our customers. As we continue to grow and expand, we are seeking a passionate and energetic Customer Experience Associate (CXA) to join our team.

Position Summary

As a Customer Experience Associate (CXA) at The Wild Collective, you will play a crucial role in ensuring our customers have exceptional experiences. Your primary responsibilities will include handling inbound calls and emails, assisting our CEO with customer relations, and warmly greeting and assisting clients at our location. You will be the face and voice of our company, embodying our commitment to excellent customer service and positive interactions. The CXA reports directly to our COO, Courtnee Martin.

Key Responsibilities

- Manage inbound customer inquiries via phone, email, and in-person interactions.

- Provide knowledgeable and friendly assistance to customers, ensuring prompt resolution of any issues or concerns.

- Work closely with our CEO & COO to maintain strong customer relationships and address escalated matters.

- Coordinate customer orders and shipments with our shipping department, ensuring accuracy and timely delivery.

- Maintain a welcoming and organized front office area, greeting and assisting clients who visit our location.

- Act as a brand ambassador, representing The Wild Collective's values and commitment to wellness.

Qualifications and Skills

- Prior experience in customer service or a related field is preferred.

- Excellent communication skills, both verbal and written.

- Strong interpersonal skills with a friendly and positive demeanor.

- Ability to multitask and prioritize tasks in a fast-paced environment.

- Detail-oriented with a focus on providing outstanding customer experiences.

- Enthusiastic about holistic wellness and alternative health products.

- Proficiency in basic computer skills and familiarity with Shopify, Pipedrive, and Google Drive is a plus.

Why Join Us

The Wild Collective offers a supportive and collaborative work environment where your contributions are valued. As a CXA, you will have the opportunity to interact directly with customers, play a key role in shaping our brand's reputation, and contribute to our mission of promoting wellness naturally.

This role has a direct development path into our Brand Manager and CXM roles - both of which will be filled by Q4 of this year. We believe in internal growth, promotion and development. CXA's with drive and an eagerness to excel will have an opportunity to advance quickly within our growing company.

If you are passionate about customer service, wellness, and are looking to join a vibrant and growing company, we encourage you to apply for this exciting opportunity. We are seeking a team member who radiates positive energy and is dedicated to ensuring our customers' satisfaction.

Application Process

To apply, please submit your resume and a cover letter outlining why you are the ideal candidate for the Customer Experience Associate (CXA) position at The Wild Collective. We look forward to welcoming a dedicated and enthusiastic individual to our team!

Job Type: Full-time

Pay: $19.00 - $26.00 per hour

Expected hours: 35 – 45 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• No experience needed

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• Orlando, FL: Relocate before starting work (Required)

Work Location: In person