15 Service Desk Technician (FT) Jobs in Holland, MI
Connection is Hiring a Service Desk Technician (FT) Near Holland, MI
- Provide first contact support of incoming requests to the service desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end-user issues.
- Deploy pre-packaged software using distribution tools and processes as requested by end users.
- Build rapport and elicit problem details from service desk customers.
- Prioritize incidents and service requests according to defined processes to meet defined SLAs.
- Escalate incidents with accurate documentation to suitable technician, when required.
- Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution.
- Use remote tools and diagnostic utilities to aid in troubleshooting.
- Research solutions through internal and external knowledgebase as needed.
- Identify and learn appropriate software and hardware used and supported by the organization.
- Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
- Install antivirus software and ensure virus definitions are up to date.
- Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
- Test fixes to ensure an incident has been adequately resolved.
- Develop help sheets and FAQ lists for end users.
- Contribute to technician knowledgebase as needed
- Reinforce SLAs to manage end-user expectations.
- Provide suggestions for continual improvement.
- Knowledge of basic computer hardware, including Laptops, PC's, Scanners and External Drives.
- Experience with desktop and server operating systems, including Windows 7 and above, Mac OSX.
- Extensive application support experience with Office 365, Outlook email client.
- Working knowledge of a range of diagnostic utilities, including network troubleshooting, OS boot issues, VPN tunnels.
- Familiarity with the fundamental principles of ITIL.
- Exceptional written and oral communication skills.
- Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
- Strong documentation skills.
- Fluent English language skills.
- Some travel to our locations in the vicinity
- Lifting and transporting of moderately heavy objects, such as computers and peripherals.
Job Summary
Full Time
Business Services
$46k-57k (estimate)
07/06/2023
06/20/2024
econnectionpr.com
ATLANTA, GA
50 - 100
Private
ELIZABETH FAIRLEIGH
$10M - $50M
Business Services
Related Companies
The job skills required for Service Desk Technician (FT) include Service Desk, Computer Hardware, VPN, Oral Communication, Listening, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Technician (FT). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Technician (FT). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Desk Technician (FT) positions, which can be used as a reference in future career path planning. As a Service Desk Technician (FT), it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Technician (FT). You can explore the career advancement for a Service Desk Technician (FT) below and select your interested title to get hiring information.
If you are interested in becoming a Service Desk Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Desk Technician job description and responsibilities
Moreover, technicians develop and deploy solutions for all computer-related problems and take action to resolve them whenever they arise.
03/20/2022: Newark, NJ
A help desk technician responds to customer queries to provide technical assistance.
01/13/2022: New Bedford, MA
A good help desk technician has the right balance of knowledge, communication skills, and patience.
01/19/2022: Alamogordo, NM
Service Desk Technician support technology customers via phone, online and occasionally on-site.
03/29/2022: Chattanooga, TN
Service Desk Technician need a deep understanding of computer hardware and software.
02/12/2022: Davenport, IA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Technician jobs
Some service desks have specialized functions
01/24/2022: Poughkeepsie, NY
As technology changes, so too will the role of the service desk.
03/16/2022: Bergenfield, NJ
Companies routinely hire a range of experience levels, from entry to expert, to handle their ongoing service delivery.
02/15/2022: Las Cruces, NM
As businesses grow, their need for competent help desk support will grow.
01/27/2022: Florence, AL
Different businesses use different software and administration networks to accomplish help desk support, but many technical skills are transferrable.
03/30/2022: Columbia, SC
Step 3: View the best colleges and universities for Service Desk Technician.
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