Summary:

The LYNC Operations Assistant will manage day to day clerical duties for the LYNC program and assist in data entry and collection as assigned. As part of the LYNC team, the Operations Assistant will help maintain a culturally, gender and trauma responsive environment.

Essential Duties and Responsibilities:

· Provides overall safety and security within the program.

· Greets and signs-in youth, families, and visitors; and manages youth in common areas and not in services.

· Supports Program Director with Flex Funds ensuring accurate records of dispensed funds and corresponding receipts and ensures all Flex Funds are reconciled in the Flex Fund Spreadsheet.

· Administers WAIs to program clients in accordance with the WAI protocol; maintains WAI tracking sheet and ensures timely submissions.

· Supports staff with organizing and setting up Family Day activities, ensuring flex funds, food items and other supplies are available.

· Supports with maintaining resource binders and ensures they are readily available for client support.

· Participates on the agency's Safety Committee and work with Program Director to ensure all recommendations are reviewed and implemented into the program.

· Supports Program Director in identifying any maintenance or IT issues and that tickets are promptly reported to the Help Desk for resolution.

· Support Program Director and staff in keeping the program organized in a healthy clean environment.

· Support Program Director with maintaining staff training log to ensure all staff are updated with required JBCSSD and Connecticut Renaissance trainings; updated auto insurance and driver's license information.

· Assists with data entry and review of CDCS to ensure accuracy, timeliness and overall quality assurance of program data.

· Maintains compliance in documentation with agency and program standards.

· Responsible for overseeing vehicle maintenance and safety inspections.

· Participate in all required internal and external meetings and supervisions.

· Complete all required internal and external trainings within required timeframes.

· Meet and contribute to agency outcomes and performance measures.

· Adhere to state and federal regulations, and standards of accreditation, facility licensure and funding sources.

· May perform other duties assigned by supervisor, including transporting youth/families when needed.

Required Knowledge, Skills, Abilities and Other Characteristics:

Knowledge Of:

· Bilingual in Spanish/English preferred.

· Community based services.

· Billing and authorizations.

· Electronic Healthcare Record systems.

· General office software, particularly Microsoft Office Suite and SharePoint.

Ability To:

· Communicate effectively both verbally and in writing.

· Manage priorities effectively to meet deadlines and demonstrate multi-tasking skills.

· Assimilate new information and technology.

Education and Experience:

· High school diploma or equivalent.

· Three to four years' experience in clerical support in a community, family, or justice involved setting.

· Bilingual in Spanish a plus.

Other:

· Must be dependable and reliable; detailed oriented; and able to interface easily with clients, staff, and referral sources.

· Must be able to meet routine office physical demands including climbing stairs, carrying up to 20-pound objects and possess the dexterity and vision to operate office computers and equipment.

· Must have a valid Driver's License.

· Must successfully complete the introductory probationary employment period.

This job description covers the most significant duties but does not exclude other assignments or related duties.