22 Customer Service Rep Jobs in Berlin, WI
Connect Search is Hiring a Customer Service Rep Near Berlin, WI
$22-$25 per hour
Growth opportunities
A successful candidate will be responsible for:
- Field incoming phone calls, faxes, and emails from customers and process new parts orders in a highly professional and proficient manner
- Issue Returned Material Authorizations and track RMA activity within the facility as necessary
- Conduct the necessary research of bills of material (BOM) and engineering drawings to identify the correct replacement parts for customers’ specific models
- Use the company’s Materials Resource Planning (MRP) system to generate quotes for every parts order
- Follow up on all open quotes to pursue potential parts sales, and record reasons for unconverted quotes
- Provide answers to simple technical questions from customers regarding products & parts
- Use telemarketing and other marketing techniques to support departmental Parts Marketing Programs in an effort to grow the parts business
- Provide departmental backup as required and support all department goals
- Other duties as required
- Associates Degree or BA (preferably Marketing and/or Communications) or some college or technical schooling preferred
- 1-3 years of experience in customer support call center environment, preferably with some version of Automated Call Distribution program
- 1-3 years of experience processing parts orders and RMA’s
- Experience with computer MRP/ERP programs
- Experience working directly with customers
- Experience developing and maintaining positive customer relationships
Job Summary
Full Time
Business Services
$45k-60k (estimate)
05/12/2023
06/08/2024
connectsearchllc.com
CHICAGO, IL
25 - 50
2012
JOEL KATZ
<$5M
Business Services
Related Companies
About Connect Search
Connect Search, LLC is a boutique staffing firm founded by a group of partners who share the same vision and are all recruiters at heart. We have long-standing relationships with several of Illinois top employers. Our founding partners offer profound networks in Information Technology, Finance & Accounting, Administrative, and Executive Search. Our services include contract, contract-to-hire, and permanent placement across all divisions. Why Connect Search? We have long-standing relationships with a diverse portfolio of employers nationwide. At Connect Search, we believe nothing is more import...ant than delivering exceptional service to our clients and candidates. The Connect Search team recruits the best and the brightest in the industry. With our proven track records of success, we are able to deliver the best quality candidates to our clientele. We align ourselves with both our candidates and clients in order to achieve their goals and to form enduring partnerships through the process. Get Connected!
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The job skills required for Customer Service Rep include Customer Service, Call Center, Customer Support, Customer Relationship, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Rep. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Rep. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Rep positions, which can be used as a reference in future career path planning. As a Customer Service Rep, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Rep. You can explore the career advancement for a Customer Service Rep below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Rep, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Rep for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Rep job description and responsibilities
Customer service representatives (CSRs) are the front-line support within organizations that sell products and services to consumers and businesses.
12/29/2021: Chicago, IL
The best CSRs are genuinely excited to help customers.
12/07/2021: Saint Paul, MN
Customer service reps may use a variety of tools as part of their role.
12/10/2021: Juneau, AK
At banks, customer service reps may need to have some former experience handling money and making change.
12/23/2021: Youngstown, OH
Customer service representatives work with a business’ customers to handle complaints, take orders, process returns, or solve problems.
02/05/2022: Bismarck, ND
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Rep jobs
Communicate as efficiently as possible.
02/24/2022: Springfield, MO
Don’t worry about acquiring expensive gear; focus on the learning first.
02/10/2022: Helena, MT
Must be a quick learner and nimble with a strong ability to multitask and must be familiar with online retail customer service practices.
01/26/2022: Santa Fe, NM
A commitment to providing great customer experiences by working with enthusiasm, energy and pace.
12/13/2021: Duluth, MN
A strong Customer Service Background and entry level Accounting skills.
01/31/2022: Fort Myers, FL
Step 3: View the best colleges and universities for Customer Service Rep.
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