Billing-Customer Service Specialist

To provide customer service support as it pertains to billing, contracts and subcontracts to specific branches as assigned. This position is required to work closely with the Project Managers to ensure both the standard and sometimes individualized billings to customers that are consistently clear, accurate and timely. Related tasks include establishing work authorizations, processing contracts, permits, and following up with customers on outstanding receivable balances. The entire Accounting Department team’s function is to support each of the Branch Managers and Department Supervisors with their operations and teams. Continued cross training within the Accounting Department for Accounts Payable, Accounts receivable, and Payroll related duties will also be encouraged as ways to further employee development and provide ongoing stability within the department.

Service and Contract Billing:
Notified by Dept. Supervisors on what job to bill, create a draft for approval, process invoices and mail to customers.Print status reports and open accounts receivable.
Create schedule of values for pay applications and submit monthly billings as assisted by project and department managers
Assist in receiving signed proposals, purchase order numbers, internal requisitions, signatures and/or identifying other special requests from customers before processing invoices.
Meet weekly with department supervisor/project manager to review Status Report: review all open jobs, select jobs for editing/invoicing, present final review, invoice, and mail.
Enter, edit, and process invoices weekly.

Office Support:
Prepare, for review, and acquire electrical permits upon request of project managers. Assist in inspection process as requested.
Coverage at reception desk to meet guests, deliveries, and employees as well as phone coverage during office hours for the main office line to facilitate communication between customers, vendors, supervisors, project managers, and field personnel.
Other duties as assigned

High school diploma required
Higher education in the Accounting field preferred
3-5 years billing, administrative, and/or bookkeeping experience preferred especially within the electrical construction field

Positive safety attitude and personal integrity – both are non-negotiable
Proficient in Microsoft Office and advanced typing skills for data entry
Strong communication skills, both verbal and written
Detail-oriented with a high capacity for multitasking
Ability to prioritize and organize work to ensure follow-through
Strong desire to actively contribute to a team environment