Locations: NY - New York, United States of America, New York, New YorkSenior Director, Platform Operations

Sr. Director - Platform Operations 

At Capital One, we believe that AI and machine learning represent the biggest opportunity in financial services today, and is a chance to revolutionize the industry with more real-time personalized experiences than it was ever possible. Our mission is to use the power of machine learning to deliver better financial services to our customers by creating trustworthy, reliable and human-in-the-loop systems.

From informing customers about unusual charges to answering their questions in real time, our AI/ML capabilities are bringing humanity and simplicity to banking. Because of our investments in public cloud infrastructure that provides on-demand compute and storage for machine learning and our principled approach to building enterprise platforms led by our best talent, we are now uniquely positioned to harness the power of generative AI that few other organizations can. Capital One’s commitment to AI has sponsorship from the CEO, the Board of Directors, and the executive committee of the company. 

We are committed to building world-class applied science and engineering teams, on the foundations of our industry leading data and AI/ML capabilities with breakthrough product experiences. The Vice President, Platform Operations will lead and optimize our Machine Learning & Artificial Intelligence platform operations. This executive will report into the Senior Vice President, Head of Machine Learning Experience in our engineering organization.

At Capital One, diversity, inclusion and belonging are valued at our core. We empower our associates to do great work by creating an inclusive culture - we call this our Culture of Belonging, and it rests at the heart of our Diversity, and Inclusion & Belonging (DIB) efforts. As this role will serve as a member of our leadership team within our Enterprise Data Machine Learning organization, and will be responsible for leading, coaching, and mentoring our engineers, it is of paramount importance this individual values diverse perspectives, fosters collaboration and encourages innovative ideas - and can create a place where associates of all backgrounds can thrive by bringing their most authentic selves to work.

As we continue to grow and expand, we are seeking a highly skilled and motivated Sr. Director of Platform Operations to lead and optimize our ML/AI platform operations.

Our Sr. Director Platform Operations will:

• Play a pivotal role in setting the roadmap and overseeing the day-to-day management of our AI and ML platforms including: setting strategies and overseeing container management in public cloud (AWS), cloud resource provisioning, ensuring low latency, high availability of cloud resources, cloud optimization, etc.

• Maintain a deep understanding of the technical aspects of the platform, including infra, algorithms, APIs and integrations. Provide operations leadership to the engineering and production teams.

• Implement robust processes and operations dashboard to monitor platform performance, user feedback, and adherence to service level agreements (SLAs), observability, resiliency, and key operational metrics in real time.

• Collaborate with cyber, technology risk management, security and compliance teams to understand the company cyber, risk and compliance requirements. Work closely with product and engineering to ensure the platform adheres to industry best practices, corporate cyber and tech risk management standards

• Implement automation and dashboards to visualize vulnerabilities, platform incidents, cloud controls compliance, cloud resource utilization etc. to enable proactive decision making, and risk mitigation. 

• Work closely with executive leadership and buy-ings to develop a long-term vision and roadmap for the platform operations enhancements

• Build a high performing operations team, recruiting world class SREs, production engineers, data engineers, groom, and retain talent on team

Basic Qualifications

• Bachelor's degree

• At least 9 years of experience managing Platform, infrastructure operations or Site Reliability Engineering in a public cloud environment

• At least 7 years of people management experience 

Preferred Qualifications

• Master's Degree in “STEM” field (Science, Technology, Engineering, or Mathematics)

• 5 years of experience in managing large-scale, high-performance, distributed systems as a Site Reliability Engineer or a product engineer

• 5 years years experience in setting up and scaling observability platform, providing monitoring and telemetry support and creating Operational health dashboards

• 3 years experience in building systems and solutions within a regulated environment

• 3 years of experience in Artificial Intelligence, Machine Learning or Cloud infrastructure

• 3 years experience with managing distributed systems, multi-tenant, micro services, and container orchestration (Kubernetes)

• Experience partnering with technology peers responsible for data architecture and distributed computing infrastructure or platforms

• 5 years of experience with machine learning lifecycle(building, training models, serving models, setting up cloud infrastructure or data pipelines) and familiarity with major Machine Learning frameworks 

Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

New York City (Hybrid On-Site): $321,500 - $366,900 for Sr. Dir, Software EngineeringSan Francisco, California (Hybrid On-Site): $340,500 - $388,700 for Sr. Dir, Software Engineering

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).