Position Overview

Now Hiring! SVP of Management Services.

Pay type: $110k-$125k

Schedule: M-F

Location: Atlanta, GA.

Position Objective: This role entails comprehensive operational and financial oversight of a business unit within the company concerning the management of HOA, Declarant, and Condominium clients. Its purpose is to establish operational excellence with a customer-focused approach through the development of consistent internal processes. Quality assurance is a key performance indicator, emphasizing the need for effective inter-departmental communication and goal setting. The role also involves concise reporting, active participation in Executive Staff meetings, forward-thinking, and direct client communication when necessary. We prioritize customer and stakeholder satisfaction, making this an active rather than passive role.

Primary Responsibilities:

Community Association Manager Level Duties (HOA and Condominium Clients):

• Ensure implementation of Board policies, resolutions, and goals.
• Maintain knowledge of Association Governing Documents and legal requirements.
• Provide excellent customer service and maintain open communication.
• Be available for after-hours emergencies.
• Adhere to company and Association policies and procedures.
• Update and maintain community information in Vantaca.
• Utilize company systems for mentoring new CAMs and regular training sessions.
• Assist in the preparation and implementation of annual budgets.
• Manage daily financial operations and report monthly financials.
• Act as the primary point of contact for onboarding new Associations.

Executive Level Duties (Property Manager Oversight):

• Manage all clients serviced by the company.
• Foster senior relationships with each Board of Directors.
• Develop and maintain effective communication with the Board of Directors.
• Oversee or establish systems to optimize management and customer service.
• Report priority objectives to the Executive Team.
• Supervise Property Managers and ensure portfolio-related client oversight.
• Identify, train, and develop internal candidates for field roles.
• Define Property Managers' duties and establish reporting processes.
• Develop training and quality assurance processes.
• Implement a customer outreach system.

Operations:

• Identify automation opportunities and process improvement capabilities in Vantaca.
• Conduct Quality Assurance Audits on management and financial operations.
• Prioritize and execute process improvements using internal resources.
• Develop Standard Operating Procedures (SOPs) and supervise direct reports.
• Acquire subject matter expertise in key technology systems.
• Collaborate with the Controller and other business unit leaders on budget development.

Business Unit Responsibilities:

• Track business unit P&Ls.
• Supervise Community Managers and support staff.

Supervisory Responsibilities:

• Supervise Community Managers and support staff as applicable.

Qualifications:

• Demonstrate proactive strategies for contract stability and employee retention.
• Possess exceptional organizational, communication, and leadership skills.
• Commitment to the company's mission, vision, and beliefs.
• Previous supervisory experience required.
• Proficiency in Microsoft Applications.
• Bachelor's degree preferred.

Education and Experience:

• Minimum of 5 years of supervisory experience.
• College degree or equivalent experience preferred.

Certificates, Licenses, Registrations:

• Valid Georgia Driver's License and State Mandated Vehicle Insurance.
• Certification from PCAM, CMCA, or AMS preferred.

Benefits:

• Competitive pay.
• Comprehensive employee benefits.
• Paid vacation.
• Opportunities for advancement.

Pay Range