The Operations Manager is responsible for providing operational oversight and direction in all aspects of the janitorial services contract. Outstanding customer service, meeting corporate support and financial expectations, and driving systems and procedures are the primary points of focus in achieving success within the organization.

Characteristics

• Outgoing, people-oriented personality – enjoys working with all types of people
• Optimistic – embraces new opportunities with a positive outlook
• Calm, easy-going demeanor – handles stressful situations well
• Persistent – sees projects and new initiatives through to completion, does not give up when challenged
• Strong sense of urgency – gets things done quickly & understands the value of time
• Desire to grow – has plans to grow personally and professionally beyond Project Manager role, always striving to improve
• Pro-actively works to prevent issues rather than reactively resolve problems
• Competitive – strong desire to be the best or achieve successful outcomes
• Initiative – self-starter, jumps to get things moving, does not wait for someone to give directions
• Team Oriented – operates in terms of we, not I

Experience

• 4 years in a management level position
• 4 years in customer service driven position
• 4 years in janitorial industry preferred
• Oversight of 50 employees in service-based industry
• Budget management of at least $1M annually

Education, Certifications & Licenses

• Bachelor’s Degree from accredited university (preferred)
• RBSM Certification, or willingness to earn within 12 months of hire
• Valid driver's license

Skills

• Ability to strategize and plan to meet short-term and long-term initiatives
• Ability to adapt and resolve issues quickly
• Understand Budgets, P&L and General Ledgers
• Standard Microsoft Office programs including Outlook, Word, Excel and Power Point.
• Effectively communicate up to executive levels and down to front-line cleaning staff verbally and in writing
• Able to lead by example, expertise, and delegation
• Ability to see issues before they happen and put plans in place to prevent problems
• Knows how to motivate and keep subordinate staff accountable
• Ability to create cleaning schedules, periodic schedules and schedules for additional services
• Ability to delegate tasks appropriately to supervisors and support staff to achieve maximum efficiency
• Ability to learn and use electronic devices effectively including new software programs, mobile applications, and technological devices

Responsibilities and Duties

• Act as an ambassador for company values and philosophy
• Implement and maintain all necessary programs to achieve Corporate Mission and goals
• Will work in close contact with the on-sight directors and clients in achieving long-term successful relationship with clients
• Supervise, facilitate and coordinate key personnel and technical/operational processes to ensure internal and external customer satisfaction
• Provide daily administrative oversight of the project including all internal business functions: budgeting, accounting, human resources, facilities support and equipment
• Identify problems and solutions to ensure that customer needs are met. Foster problem resolution across core team by deciphering relevant and important facts and information to drive tangible solutions
• Deliver instructions in a clear, concise manner, providing backup materials and documentation when necessary
• Perform quality audits and inspections to specifications
• Ensure contractual requirements are met
• Provide reports to and coordinate with supervisors to ensure proper corrective actions are taken
• Manage the online quality control management system
• Maintain reports and inspection documentation; present findings, reports, and program summary in formal meeting with client each quarter
• Demonstrate high energy, mobility, initiative, and drive to enhance operations and achieve financial and organizational success
• Travel occasionally to support corporate needs and attend functions

Benefits

• Competitive base pay
• Paid vacation and holidays
• Paid personal time
• 401K
• Medical/dental/vision/life insurance offered
• Equal Opportunity Employer.
• Veterans are encouraged to apply

Job Type: Full-time

Pay: Up to $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Retirement plan
• Vision insurance

Experience:

• Management: 4 years (Preferred)
• Janitorial: 4 years (Required)

Ability to Relocate:

• Monroe, LA: Relocate before starting work (Required)

Work Location: In person