**Salary information listed is a placeholder only and amount will be adjusted based on skillsets, experience, and salary/commission program. Accurate information will be shared with applicants within the interview process. Base salary plus commission (COLA will be evaluated).

The Sales Specialist markets by phone, text, email, direct postal mail and other approved methods of contact to get new funeral and crematory customers. The Sales Specialist will adhere to excellent service standards to maintain the highest customer satisfaction.

ESSENTIAL DUTIES, RESPONSIBILITIES AND ACCOUNTABILITIES:

• Represents funeral products and services with a comprehensive understanding of how products are used in the funeral services and providing solutions to customers.
• Achieves monthly, quarterly, and annual sales quotas through successful implementation of sales and marketing strategies.
• Meets weekly quota of new customer accounts.
• Routinely makes cold calls, sends texts and emails, directs postal mailings, and approves samples to get new funeral home and crematory customers.
• Provides support to location leaders including but not limited to: taking and processing orders, preparing and sending correspondence and marketing materials, ordering and managing inventory, verifying website accuracy, and ensuring customer needs are fulfilled on a daily and weekly basis including the potential to operate up to a 26’ box truck to make deliveries.
• Accurately collects and records customer data into CRM.
• Collaborates with location leaders on the delivery of samples.
• Attends funeral conventions and events as needed.
• Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES: This position has no supervisory responsibilities.

QUALIFICATIONS: To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Demonstrates high personal integrity and the ability to work with and honor Funeral Directors and their profession, understanding confidentiality and respect for personal space and boundaries.
• Displays comfort in the utilization of all forms of communication including but not limited to: calling, texting, emailing, social media, handwritten notes, and postal mailing.
• Must be a team player who willingly and actively supports the efforts of others to accomplish company objectives.
• Possesses ability to multi-task, prioritize and manage time effectively.
• Demonstrates adeptness to be extremely detail oriented, highly organized, and to work with the highest level of accuracy in all work completed.
• Self-motivated, self-starter that can work individually or successfully within a team setting.
• Ability to retain and recall product knowledge.
• Strong phone contact skills and active listening.
• Demonstrates excellence in technological skills required to perform responsibilities (including Microsoft Office Suite (Word, Excel, Outlook, Powerpoint, etc.) and engages in continuing education to maintain this competence.
• Mathematical Skills - above average mathematical skills are needed.

EDUCATION and/or EXPERIENCE:

• A high school diploma/GED with additional relevant formal education or equivalent experience is required.
• Formal education or equivalent experience in sales, marketing, management, or business is preferred.
• Previous experience in the funeral services a plus.

LANGUAGE SKILLS:

• Has the ability to read, comprehend and write the English language.
• Possesses exceptional verbal and written communication skills.
• Ability to read, comprehend and write in the Spanish language is a plus.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Must be able to sit, walk, stand, bend and twist for extended periods of time.
• Must be able to lift 75 lbs., and otherwise maneuver product weighing up to 200 lbs. using proper provided equipment (forklift, pallet jack, casket jockey) to successfully manage inventory and load trucks (upon completion of forklift training and certification program).
• Demonstrates ability to travel for sales calls, conventions, training and/or to support other locations during times of vacation/need up to 75% of the time.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Works primarily in an office setting and, at times, within a warehouse and/or fast-paced manufacturing environment that is not temperature regulated and can be loud in some areas.
• Personal protective equipment is required as defined with in the hazard analysis sheet defined for this position.

We are an Equal Opportunity Employer.

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Cell phone reimbursement
• Dental insurance
• Employee assistance program
• Expense account
• Health insurance
• Health savings account
• Life insurance
• Mileage reimbursement
• Paid time off
• Referral program
• Travel reimbursement
• Tuition reimbursement
• Vision insurance

Compensation package:

• Commission pay
• Uncapped commission

Schedule:

• Monday to Friday
• Weekends as needed

Travel requirement:

• Travel
• Up to 75% travel

Ability to Relocate:

• Richmond, IN: Relocate before starting work (Required)

Work Location: In person