Job Description – Front Office/Reception

Location: Norwalk, CT

Hourly Rate: $20.00/hour

Schedule: Monday-Friday. 8am-5pm.

General Purpose:

The front desk person is many times the 1st introduction to the practice and is a critical role. This person handles all incoming calls and directs them to the appropriate department/individual. They also schedule appointments based on the need of the patient.

Scope of Responsibility:

• Reports to the office manager.
• Introduces the patient to the appropriate department/provider.
• Appointment scheduling.
• Administrative duties including data input and chart filing.
• HIPAA compliance.

Duties and Responsibilities:

• Telephone system management including inbound/outbound calls.
• Ensure HIPAA compliance within their role.
• Perform their duties in a customer-centered manner.
• Input the patient information into the scheduling system.
• Manage appointment scheduling efficiently.
• Other administrative duties and projects as assigned.

Physical Demands:

• Must be able to read a computer monitor and enter data on a keyboard.
• Must be able to move around the office.
• Must be able to read, separate, and file paperwork in alphabetical and numerical order.
• Must be able to communicate clearly and professionally over the phone and in person.

Qualifications:

• Previous experience in a medical office.
• Ability to learn and successfully use electronic medical record and other software.
• Working knowledge of health insurance policies.
• Attention to detail and good organization skills.
• Proven communication skills.

Confidentiality Statement:

Every employee will come in contact with confidential information in the course of performing his/her duties. Employees are required to respect every patient’s right to utmost privacy and use discretion in handling confidential information of any type. The company’s patient files, account information, business methods, and other data are to be used for business purposes only and in the scope of one’s job responsibilities.

Job Type: Full-time

Pay: $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Free parking
• Health insurance
• Life insurance
• On-the-job training
• Opportunities for advancement
• Paid time off
• Vision insurance

Healthcare setting:

• Medical office

Schedule:

• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)
• Computer skills: 3 years (Preferred)
• Medical office: 2 years (Required)

Work Location: In person