Job description:

The Scheduler is responsible for scheduling exams, providing optimum service to the customer and supporting the department to effectively and efficiently maximize schedules.

Essential Functions:

• Answer phones and guide patients by kindly talking them through the steps and answering their questions and concerns.
• Scheduling appointments in an organized and efficient manner.
• Input/update patient information in our medical system.
• Communicate with the Physicians, medical offices, patients and family as well as insurance companies.
• Participate in various projects and/or meetings, and complete other tasks as assigned by management.
• Knowledge of computers, fax machines and other related office equipment.
• Knowledge of health insurance, authorization and referral process.
• Responsible to communicate scheduling issues with management.
• Knowledge of medical terminology and cardiology procedures and requirements.
• Detail-oriented and follow through with information or need of information.
• Compiling and maintaining all patient charts and any other documentation as required by the Department.
• Cross-train and help in other departments if needed.

Qualifications:

• High School Diploma or equivalent required.
• Bilingual English/Spanish
• Experience in the medical field preferred.
• Experience in a call center preferred.
• One to four years of related experience.
• Customer service experience required.
• Ability to think and work independently in a fast-paced environment.
• Excellent communication skills essential.
• Exceptional communication skills, both verbal and written, required.
• Proficient knowledge of Microsoft Office Suite required.
• Ability to maintain patient and employee confidentiality.
• Enthusiastic commitment to providing state of the art, innovative and advanced medical care and exceptional customer service to patients and internal customers

Core customers and key relationships

• Patients
• Patients' Families and Friends
• Physicians and Other Medical Staff
• External Medical Partners

Job Type: Full-time

Pay: From $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Clinic
• Medical office

Medical specialties:

• Cardiology

Schedule:

• Day shift
• Monday to Friday

People with a criminal record are encouraged to apply

Experience:

• Customer service: 1 year (Required)
• Computer skills: 1 year (Required)
• Call center: 1 year (Preferred)
• Medical terminology: 1 year (Required)

Language:

• Spanish (Required)

Work Location: In person