WHAT YOU'LL DO:

• Support a team of Account Managers
• Review and update plan attributes in the Benefits Account Management System following each renewal
• Work with carriers to request materials for customers (e.g., Open Enrollment materials) and/or follow up on previous requests made by the Account Managers
• Support Account Managers with processing adds, terms or changes to employee enrollments
• Communicate with carriers regarding customer billing discrepancies or simple claims issues
• Generate personalized forms for each customer (e.g., Annual Compliance Notices)
• Review carrier contracts for accuracy
• Draft employee communications materials for peer review by Account Managers
• Request information from insurance carriers on behalf of our customers
• Read and respond to all emails within 1 business day
• Maintain an appropriate level of confidentially of information processed
• Duties are done in a team environment
• Attend in-house educational sessions/classes as requested by leadership
• Any other tasks the department deems necessary

WHAT YOU’LL NEED:

• High school diploma or equivalent required
• Knowledge of Microsoft Office 365 (Outlook, Excel, OneNote, etc.)
• Strong oral and written communication skills
• Exceptional customer service and interpersonal skills
• Demonstrated critical thinking and problem-solving skills
• Willingness to obtain Life & Health License

WHAT WE OFFER:

• Excellent growth and advancement opportunities
• Competitive pay based on experience
• Paid Time Off (PTO)
• Generous benefits package: health, dental, vision, 401(k) with company contribution
• Employee Stock Purchase Plan
• Tuition Reimbursement
• Student Loan Repayment Program