Director of Partner Success

About the Company

Innovative mental healthcare platform

Industry
Mental Health Care

Type
Privately Held

Founded
2020

Employees
51-200

About the Role

The Company is seeking a Director of Partner Success to lead and scale their partner success function. The successful candidate will be responsible for the development and management of partnerships across various sectors, including higher education, health plans, health systems, and digital health companies. This role demands a highly motivated and experienced leader who can design and inspire the partner success function, influence an existing team, and define new roles as necessary. The Director will work cross-functionally with product, growth, and operations to ensure strategic priorities are met and exceptional results are delivered. Key responsibilities include utilizing product and industry knowledge to drive growth, coaching and mentoring team members, and owning the efficiency and quality of the partner success operation.Applicants for the Director of Partner Success position should have at least 5 years of experience in customer success, account management, or relationship management, with a bonus for those with experience in health plan relationship management or higher education. The role requires a candidate with a background in scaling complex operations, particularly within a healthcare technology company, and a proven track record of creating, building, and optimizing experience operations. The ideal candidate will have excellent communication skills, creative problem-solving abilities, and a passion for healthcare, mental health, and higher education. The role is remote and offers a full-time salary with incentive pay, benefits, and equity.

Hiring Manager Title
SVP of Operations

Travel Percent
Less than 10%

Functions

• Business Development