JOB SUMMARY

Voice and Face of the practice. This position is responsible for providing excellent customer service; greeting patients upon arrival, scheduling appointments, creating treatment plan financial agreements and maintaining front desk operations.

Key Job Responsibilities/Essential Functions:

• Greet patients upon arrival
• Check the information on file
• Maintain clean work and reception area.
• Provide exceptional customer service.
• Answer phones, check email, and follow up when necessary
• Track NP patient statistics and provide reporting
• Handle patient communication software
• Schedule and confirm patients
• Fill and maintain a full schedule to meet production goals
• Verify Insurance and obtain VOI
• Create and present treatment plan financial agreements
• Calculate and collect copays
• Checks the schedule constantly and keeps the providers on time.
• Communicates appropriately using good interpersonal skills.

Skills/Qualifications:

• High School Diploma
• Bilingual (Spanish /English) is preferred
• Must be able to communicate effectively verbally and written in English
• Ability to work in a fast-paced environment
• Ability to multitask and work under pressure if necessary.
• Proficiency with computer use experience, Dentrix experience.
• Ability to multitask and follow directions in a fast-paced environment
• Ability to follow directions with high attention to detail, and organization skills.
• Able to work effectively in a team environment
• Excellent interpersonal skills
• Must be reliable and punctual
• Hepatitis vaccine

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Paid time off
• Retirement plan
• Uniform allowance

Schedule:

• 8 hour shift
• No weekends

Education:

• High school or equivalent (Preferred)

Experience:

• Dentrix: 1 year (Required)
• Computer Skills: 2 years (Preferred)
• Dental Front Desk: 1 year (Required)
• Customer service: 1 year (Preferred)

Work Location: In person