Do you thrive in a fast-paced environment and enjoy building high-performing teams? Are you passionate about delivering exceptional customer service?

We are looking for a motivated and results-oriented Call Center/Customer Service Manager to join our growing team in Las Vegas! In this leadership role, you will play a critical part in ensuring our customer service team consistently exceeds client expectations.

Responsibilities:

• Lead, coach, and develop a team of customer service representatives, fostering a positive and productive work environment.
• Recruit, interview, and hire top talent for the call center.
• Set clear performance goals, provide ongoing feedback, and conduct performance reviews.
• Monitor call quality, identify areas for improvement, and implement training programs to enhance customer service skills.
• Analyze call center metrics (e.g., call volume, call duration, customer satisfaction scores) to identify trends and opportunities for improvement.
• Develop and implement strategies to streamline call center operations and optimize efficiency.
• Escalate complex customer issues and work collaboratively with cross-functional teams to ensure resolution.
• Stay up-to-date on industry best practices and implement innovative solutions to enhance the customer experience.

Qualifications:

• Minimum 3-5 years of experience in a call center or customer service management role.
• Proven track record of building and motivating high-performing teams.
• Strong understanding of customer service principles and best practices.
• Excellent communication, interpersonal, and conflict resolution skills.
• Proficient in Microsoft Office Suite.
• Experience with Service Titan is a plus.

Benefits:

• Competitive salary (Salary Bonus)
• Comprehensive benefits package
• Opportunity to work in a fast-paced and dynamic environment.
• Make a real difference by building a positive customer experience.
• Enjoy the vibrant and growing city of Las Vegas

To Apply:

Please submit your resume and cover letter online. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Type: Full-time

Pay: $55,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

People with a criminal record are encouraged to apply

Experience:

• Sales: 1 year (Preferred)
• Call center management: 3 years (Preferred)
• Customer Service: 5 years (Preferred)

Ability to Commute:

• North Las Vegas, NV (Preferred)

Ability to Relocate:

• North Las Vegas, NV: Relocate before starting work (Required)

Work Location: In person