Dental Care Group seeks a Patient Care Coordinator for our Call Center to support the practice's growth. As a Patient Care Coordinator, you will make outbound calls to generate appointments and market the dental practice. This role is our patients' first contact; therefore, you must have a cheerful personality, incredible customer service skills, and sales tenacity.

Duties & Responsibilities:

• Meet and exceed monthly new patient quotas through outbound cold calls, inbound calls, and referrals.
• Maintain high activity standards (number of outbound daily calls, referrals, etc.)
• Extensive outbound calls in an 8-hour work day, 35 minimum calls per day
• Receive inbound calls and assist patients in scheduling appointments
• Identify and qualify prospects by telephone and through cold calls
• Provide an amazing customer experience to all patients.

Knowledge, Skills & Abilities Required:

• Minimum of 1 year of Call Center experience, preferably in sales or appointment setting.
• Highly motivated to achieve and exceed goals
• Excellent verbal, written, and presentation skills
• A positive, competitive, and determined attitude
• Flexible schedule - must have the ability to work rotating Saturdays. Center Hours are 7:30am - 6:30pm, Mon-Fri, 8:30 - 2:00pm Sat
• Must have a polished appearance
• Stable work history showing longevity and tenure with previous employers
• Fluent in English/Spanish - Required

Dental Care Group offers a competitive package that includes:

· Competitive salary starting at $37,000 annually, including incentives/bonuses. You have the ability to earn more based on performance.

· Medical, Dental, Vision, & Short-Term Disability

· Paid Time Off

· 401K with company matching

· Positive work environment

· Ability to write your paycheck

The Dental Care Group provided the following inclusive hiring information:

We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• 8 hour shift

Weekly day range:

• Weekends as needed

Work setting:

• Call center
• In-person
• Office

Work Location: In person