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Job Description

Description

This role is the first contact our patients have therefore you must have a cheerful personality and wonderful customer service skills. You will be responsible for scheduling the appointment and taking all initial information to ensure that the patient visit exceeds their expectation. Position requires a high school diploma and one year customer service experience. Will accept any suitable combination of education, training, or experience, position requires strong customer service skills; problem resolution skills; accurate data entry skills; and strong analytical aptitude.

Essential Duties and Responsibilities:

  • Ultimate goal is to schedule appointments
  • Follow all phone scripts provided
  • Receive inbound and outbound calls
  • Scheduling appointments
  • Calling to confirm appointments and re-care system
  • Emailing new patient welcome packet
  • Taking all insurance and information required and verify and update patients information
  • Handling questions and providing answers in a professional and pleasant manner.
  • Excellent interpersonal, written and oral communication skills
  • Excellent listening skills and the ability to ask probing questions, understand concerns and overcome objections
  • Must have experience as an efficient scheduling coordinator
  • Patients are very important to this position handling and actively solving their concerns politely and calmly is vital.
  • Ensure assigned Providers are fully committed.
  • Use VIP intake form for new patients and scan, upload to document center daily

Administrative:

  • Log-in to all practice programs in the AM (ie. Emails, Dental Intel and Queue Matrix)
  • Ensure that all patient records are current, up-to-date and accurate.
  • Ensure your answering machine/voicemail is current.


Other Duties:

  • Participate in the Morning Huddle by providing stats
  • Assist in asking for referrals and reviews.
  • Assist in building a “Trust Factor” with all patients.
  • Assist to uncover patients Personal Motivators”.

Other Duties:


  • Cover other areas within the practice as needed and when needed.
  • Serve as Patient Referral/Review Liaison.


Expectations:

Call Center Team member is expected to have previous experience in a customer support role , responsible for scheduling calls, customer focus and adaptability to different personalities and the ability to multi task, set priorities and manage time effectively


Skills for Call Center

The job skills required for Call Center include Customer Service, Call center, Scheduling, Customer Support, Listening, Data entry etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center. Select any job title you are interested in and start to search job requirements.

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Career Path for Call Center

The following is the career advancement route for Call Center positions, which can be used as a reference in future career path planning. As a Call Center, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center. You can explore the career advancement for a Call Center below and select your interested title to get hiring information.

How to Become a Call Center

If you are interested in becoming a Call Center, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center for your reference.

Step 1 Understand the job description and responsibilities of a Call Center

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Step 2 Knowing the best tips for becoming a Call Center can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Call Center jobs
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Step 3 View the best colleges and universities for Call Center

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