SUMMARY: This position is responsible for communicating with their allocated portfolio residents and ensuring their experience is exceptional; tracking down all resident required documentation to lease a property; verifying references; creating potential resident packages for approval, sending denial letters; sending resident packages; following up with residents on their experience; scheduling property inspections; working with residents on extending their lease or coordinating resident move outs; working collaboratively with many constituents across the organization.

DUTIES AND RESPONSIBILITIES:

New Resident Approval:

• Sends Welcome Package to new residents.
• Follows up welcome call to new resident.
• Supports potential resident in uploading all documents.
• Verifies application fee was received.
• Processes rental applications within 1 – 2 days of submittal.
• Ensures all initial contacts with references are completed by the end of the first business day of receiving the application.
• Runs background check (Credit/criminal/eviction) reports on potential residents and define lease terms.
• Verifies rental history, length of employment and income for all applicants over the age of 18.
• Prepares and sends out Holding Deposit Agreements to approved applicants and obtains tracking numbers for all holding deposit funds.
• Ensures that all application approvals/denials meet both fair housing guidelines.
• Accurately prepares lease documents for review and signature by residents and PM.
• Generates/sends denial letters to declined applicants within 5 business days via email/mail.
• Schedules move in dates between residents.
• Moves the resident into One Site and ensure that the resident, lease, charge, and property data information is accurately entered.
• Uploads all lease related resident documents to One Site within 1 business day of receiving.
• Coordinates with Housing to complete HAP/RTA packages, schedule initial inspections etc.
• Provides assistance with utility setup.
• Updates reports/spreadsheets regarding application status.

Resident Retention:

• Coordinates with Resident(s) to schedule routine inspections/preventative maintenance.
• Verifies with Regional and/or Property Manager if resident will have their lease extended.
• Obtains approval and send proper lease change notices (30, 60, & 90-day notices of rent increase etc.) prior to amending any lease item when necessary.
• Defines lease renewal with resident and have Property Manager execute the Lease prior to lease expiration dates to minimize month-to-month contracts.
• Notifies Resident that their lease will or will not be extended.
• Performs other related duties as assigned by management.

Salary:

Salary is commensurate with experience.

Job Type: Full-time

Pay: Up to $58,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Homewood, AL 35209: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: In person