Overview:
We are seeking a highly organized and customer-oriented individual to join our team as an Appointment Coordinator. As an Appointment Coordinator, you will be responsible for scheduling and coordinating appointments, providing excellent customer service, and supporting the sales and service teams. This is a dynamic role that requires strong communication skills and the ability to multitask in a fast-paced environment.

Responsibilites:

-As an Appointment Coordinator, you will play a crucial role in ensuring a smooth and efficient experience for our customers

-Coordinate appointments for customers interested in vehicle viewings, test drives, service appointments, and collision center estimates

-Effectively communicate with customers via phone, email, and in-person to understand their needs, answer questions, and confirm appointments for multiple departments

-Maintain an organized appointment calendar for the sales, service and collision center departments, optimizing time and resources

-Conduct follow-up calls to confirm appointments, remind customers of their scheduled visits, and gather feedback after their appointments

-Collaborate with the sales, service and collision center teams to ensure seamless scheduling and appointment coordination

-Direct customers to product information resources, including online scheduling

- Maintain accurate and up-to-date records of appointments and customer information through data entry

Qualifications:

-Excellent verbal and written communication skills

-Self Motivation-Proficiency in Microsoft Word, Excel and Outlook

-Drive to hit sales quotas and goals

- Strong customer service skills with the ability to handle difficult situations professionally
- Ability to multitask and prioritize tasks effectively
- Exceptional phone etiquette with a friendly and professional demeanor

Job Types: Full-time, Part-time

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• No experience needed

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person
• Office

Ability to Relocate:

• Newport News, VA: Relocate before starting work (Required)

Work Location: In person