Job Summary:

The Client Care Specialist (CCS) is responsible for ensuring that all clients receive the highest level of in-home care by providing qualified staffing for all authorized or requested hours, monitoring service delivery on a daily basis, and recruiting, hiring, and training Personal Care Attendants (PCA) to meet their client’s needs.

Duties/Responsibilities:

· Responsible for scheduling qualified PCA’s to work all authorized hours according to each client’s Service Plan.

· Provide verbal and/or face to face attendant orientations.

· Complete daily monitoring of all attendant timekeeping through EVV, including monitoring for missed or late shifts, ensuring all hours are worked, and tracking for mileage, overtime, and travel time.

· Available to provide care services when directed by Branch Manager.

· Maintaining an authorization / utilization percentage of 95% or greater

· Maintain compliance for all client charts by filing all forms timely and maintaining stacking order.

· Maintain compliance for all personnel files by filing all forms timely and maintaining stacking order.

· Ensure all communication with clients is documented in the Electronical Medical Record and filed accordingly in the client file.

· Maintain regular communication with clients and attendants to ensure satisfaction with service delivery.

· Coordinate with Branch Manager to provide documentation for client and employee incidents and complaints.

· Assist with Client Admissions and Supervisory Visits when requested by Branch Manager

· Attend daily and weekly meetings, including stand up/stand down, authorization/utilization review, and HR and Compliance Updates with Branch Manager

· Assist with recruiting, hiring, and orienting new attendants.

· Provide new attendants with access and support for the online training platform.

· Provide ongoing training and coaching to attendants when needed.

· Complete timely annual performance evaluations for all attendants

Required Skills/Abilities:

· Excellent verbal and written communication skills.

· Excellent interpersonal and customer service skills.

· Excellent organizational skills and attention to detail.

· Excellent time management skills with a proven ability to meet deadlines.

· Strong analytical and problem-solving skills.

· Ability to prioritize tasks.

· Ability to function well in a high-paced and at times stressful environment.

· Proficient with Microsoft Office Suite or related software.

Job Type: Full-time

Pay: $20.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Education:

• Associate (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person