Job description

TITLE: Office Assistant/Receptionist/Purchasing

LOCATION: Queens

DEPARTMENT: Manufacturing

REPORTS TO: Management

JOB SUMMARY: The Office Assistant/Receptionist/Purchasing is the primary point of contact for our clients and will be the face of our brands. You will be responsible for answering and routing all incoming calls, taking accurate messages, and providing basic information to visitors/guests. Assignments may include compiling and analyzing data, coordinating multiple concurrent activities, and interacting with individuals and groups at most levels in the company. You are the company’s front-line contact with the public and must represent our brand at a very high level of customer service in a friendly, helpful and informative manner.

Responsibilities: Provide confidential technical and administrative support to the company

Communicates with guests in a professional, friendly, and efficient manner

Notifies appropriate parties when guest are waiting

Maintains the customer status list and works with sales staff

Answers, transfers, and provides information to incoming calls as well as directs telephone calls to the appropriate parties, as necessary and strives to minimize hold time

Maintains calendar for management; schedules meetings, interviews, etc. Performs internal and external office communication: email, voicemail and miscellaneous written correspondence (to include general clerical responsibilities)

Greets and assists vendors, customers, staff and interviewees in person and by telephone, in a courteous, professional, and friendly manner

Runs necessary daily sales performance (in-bound and customer service call) reports to assist Management team

Assist sales, marketing and the accounting department with special projects and other admin tasks

Completes mass mailings, UPS and USPS

Schedule, plan and coordinate special events for (recruitment, training and management meetings meetings)

Performs other administrative duties as needed and when assigned

SKILLS & KNOWLEDGE:

High School Diploma with 2 or more years’ experience as a receptionist, sales support admin and or front office assistance

Any combination of education and experience related to college level work

Proficiency in Microsoft Office and use/creation of spreadsheet and database management tools

Strong interpersonal, verbal, and written communication skills

Chinese/Mandarin speaking is a plus.

Proficient in Microsoft Word, Excel, Access and Outlook in order to perform duties

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Benefits:

• Health insurance
• Paid time off

Schedule:

• Monday to Friday

Experience:

• office assistant: 2 years (Preferred)
• receptionist: 1 year (Preferred)

Work Location: In person