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We are looking for a Customer Education Specialist to create and deliver training and support materials to customers. You will be responsible for working closely with the product and customer success teams to identify customer needs and create relevant training content.The ideal candidate will have experience in customer education, strong communication and interpersonal skills, and a deep understanding of the company’s products and services.ResponsibilitiesCreate and deliver training and support materials to customers, including online courses, webinars, and documentation Work closely with the product and customer success teams to identify customer needs and create relevant training content Monitor and evaluate the effectiveness of training programs, and make adjustments as needed Collaborate with other departments, such as marketing and sales, to promote and support customer education efforts Stay up-to-date on industry trends and best practices in customer education Develop and maintain relationships with customers and partners Measure and report on the success of customer education programs, using metrics such as course completion and customer satisfaction Identify and resolve challenges and issues within the customer education process Provide support and guidance to customers on the use of the company’s products and services
Requirements/Responsibilities
Requirements and skills 2-3 years of experience in customer education or a related field Strong writing and editing skills, with experience creating training and support materials Familiarity with learning management systems and online course creation tools Excellent communication and interpersonal skills, with experience presenting to groups Knowledge of the company’s products and services Ability to build and maintain relationships with customers and partners Strong problem-solving and decision-making skills Time management and organizational skills Flexibility and adaptability to change
Full Time
$52k-66k (estimate)
05/25/2024
06/02/2024
The job skills required for Customer Education Specialist include Problem Solving, Products and Services, Customer Support, Time Management, Decision Making, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Education Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Education Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Education Specialist positions, which can be used as a reference in future career path planning. As a Customer Education Specialist, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Education Specialist. You can explore the career advancement for a Customer Education Specialist below and select your interested title to get hiring information.