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CLASSIFICATION PURPOSE:
The primary purpose of the Customer Service Specialist classification is to, under general supervision, provide assistance and informational services to customers regarding the issuance of legal documents, vehicle titles, court filings, notary requirements, verification of legal documents, processing transactions, determining authenticity of documentation, and the issuance and transfer of vehicle title documents.
JOB DUTIES:
Assists customers (e.g., businesses, attorneys, general public, governmental agencies, vehicle dealerships), in-person or by telephone, regarding the issuance of legal documents, vehicle titles, court filings, notary requirements, verification of legal documents submitted by customer, processing transactions, determining authenticity of documentation, and issuance and transfer of vehicle title documents. Answers questions regarding title procedures, forms, case information, court dates, and routine, daily procedural matters. Directs callers to appropriate section/department.
Approves all E-File documents (e.g., complaints, answers, demands for discovery, orders for records, subpoenas, and motions) and verifies the contents of documents (e.g., case numbers, names, headers, docket codes, and payments of service fees).Enters and interprets data from legal documents and vehicle titles on computer and verifies the accuracy of data. Performs a variety of clerical tasks in order to assist with the efficient operation of the office (e.g., organizes and maintains records and files).
Acts as cashier to accept and validate money from payment of fees as required for various transactions (e.g., accepts money/checks, makes change, validates and forwards legal documents to appropriate section/division; issues receipts). Balances cash drawer and maintains daily records of all transactions (e.g., purchase of vehicle title, legal, and official documents). Consistently meets cash handling and balancing standards. Maintains regular and predictable attendance.
These duties are illustrative only and you may perform some or all of these duties or other job-related duties as assigned.
MAJOR WORKER CHARACTERISTICS:
Knowledge of agency policy & procedures; government structure & process. Skill in typing; equipment operation. Ability to carry out instructions in written, oral or picture form; deal with problems involving several variables in familiar context; apply principles to solve practical, everyday problems; define problems, collect data, establish facts and draw valid conclusions; add, subtract, multiply and divide whole numbers; comprehend simple sentences with common vocabulary; copy material accurately & recognize grammatical & spelling errors; maintain accurate records; use proper research methods in gathering data; gather, collate & classify information about data, people or things; handle sensitive inquiries from & contacts with officials & general public; resolve complaints from angry citizens & government officials.
MINIMUM CLASS QUALIFICATIONS FOR EMPLOYMENT:
High school diploma or GED, with six (6) months of clerical experience; or any equivalent combination of training and experience.
Additional Requirements
No special license or certification is required.
Supervisory Responsibilities
None required.
UNUSUAL WORKING CONDITIONS:
N/A.
Full Time
$44k-58k (estimate)
05/18/2024
06/01/2024
The job skills required for CUSTOMER SERVICE SPECIALIST (GEN) include Customer Service, Cash Handling, etc. Having related job skills and expertise will give you an advantage when applying to be a CUSTOMER SERVICE SPECIALIST (GEN). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by CUSTOMER SERVICE SPECIALIST (GEN). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for CUSTOMER SERVICE SPECIALIST (GEN) positions, which can be used as a reference in future career path planning. As a CUSTOMER SERVICE SPECIALIST (GEN), it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary CUSTOMER SERVICE SPECIALIST (GEN). You can explore the career advancement for a CUSTOMER SERVICE SPECIALIST (GEN) below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Specialist job description and responsibilities
Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Specialist jobs
Certified Customer Service Specialist (CSS).
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Communicate as efficiently as possible.
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Step 3: View the best colleges and universities for Customer Service Specialist.