Job Details
Level
Entry
Job Location
South Beach - Miami Beach, FL
Position Type
Full Time
Education Level
4 Year Degree
Salary Range
$45,000.00 - $45,000.00 Salary/year
Travel Percentage
Negligible
Job Shift
Any
Job Category
Education
Description
Under general supervision from the Director of Operations and the Director of Admissions, the New York Film Academy (NYFA) Front Desk Admissions Specialist will perform requested Reception and Admissions duties as well as assisting incoming students and guests being the first point of contact for NYFA Miami Campus. They will also provide clerical support for the assigned NYFA departments; communicate various information regarding activities and/or response to requests; and provide for timely and accurate distribution of materials. Additionally, the Front Desk Admissions Specialist will conduct information sessions and campus tours regularly.
REPRESENTATIVE RESPONSIBILITIES:
The following responsibilities are general duties that a particular employee in this position may or may not be required to perform. The day-to-day duties required of this position may vary.

• Answer phones for the purpose of screening calls; transferring calls; respond to inquiries and emails; and taking messages.
• Serve as a frontline resource to the entire office.
• Build and maintain relationships with prospective students and their families.
• Daily use of an internal database to update the student database.
• Handle a high volume of requests, providing detailed information about educational programs and services
• Assist with receiving and processing application materials for the Admissions Enrollment Team.
• Assist qualified prospective students with enrollment procedures and document submission.
• Assist with opening/closing classrooms and/or other campus facilities as needed..
• Assist Admissions teams as needed with filing, paperwork and phone calls.
• Assist select NYFA staff with copying, filing, mail and data entry as requested by supervisors.
• Responds to inquiries of staff, other educational institutions and the public for the purpose of providing information about the New York Film Academy.
• Conduct campus tours and info sessions effectively communicate information to guests
• Assistance with on-campus recruitment events, off campus fairs and other NYFA duties as needed.
• Coordinate with the NYFA social media team on Miami-specific social media content, including but not limited to capturing or coordinating photos, videos, written captions, live sessions, event coverage, take-overs, and similar. Capture original content and work with other areas to provide content that aligns with enrollment and marketing goals, with a focus on admissions and the student experience.
• Other related duties as assigned by the Director of Operations, Director of Admissions, Director of Marketing and by senior management.

KNOWLEDGE AND COMPETENCIES:

• Excellent interpersonal skills with demonstrated ability to develop and maintain positive working relationships with individuals from diverse backgrounds including students and parents.
• Demonstrates cultural humility in all interpersonal interactions.
• Excellent written and verbal communication skills.
• Excellent skills in database management and record keeping.
• Excellent organizational skills and attention to detail.
• Strong customer service skills with the ability to meet and serve the public, both in person and by telephone, tactfully and effectively.
• Understand written procedures, write routine documents, and speak clearly; and understand multi-step written and oral instructions.
• Ability to communicate effectively both orally and in writing.
• Ability to work with frequent interruptions and changing priorities.
• Skill in handling conflict and uncertain solutions.
• Ethical/Honest - evidence of the practice of a high level of confidentiality.
• Service and Action oriented does what it takes to meet the expectations of customers.
• Collaborative enlists information from all sources to ensure the best solution to an issue.
• Bilingual English/Spanish preferred.
• Social media experience and familiarity preferred.

EDUCATION, EXPERIENCE and CERTIFICATION:

• Bachelor's Degree. Experience may substitute for required education up to 4 years.
• 1-2 years administrative experience in a higher education setting (admissions, recruitment, or customer service)
• Experience in handling high volume of calls and in-person requests in an office setting.
• Experience working in a fast pace, multi-tasking, results driven environment with attention to detail.
• Intermediate proficiency with Microsoft Suite Word, Outlook, Excel, PowerPoint
• Valid driver's license required

REPRESENTATIVE MACHINES, TOOLS, EQUIPMENT AND/OR SOFTWARE USED:
The following machines, tools, equipment and / or software are commonly, but not always, associated with the performance of this position. Actual machines, tools, equipment and/or software used will vary.

• Microsoft Office Suite Word, Excel, PowerPoint
• Google Suite (Google Docs, Google Sheets, Google Calendar)
• Zoom
• Filemaker Pro
• Apple hardware products (i.e. Mac, etc.)

ENVIRONMENTAL / ATMOSPHERIC WORKING CONDITIONS:
The following environmental / atmospheric working conditions are commonly, but not always, associated with the performance of this position. The actual working conditions will vary.

• Office, Higher Education environment setting.
• Sit for long/high periods of time to perform various computer/administrative tasks.
• Reasonable dexterity of hands and fingers to operate and/or manipulate computer keyboard and other office equipment.
• Subject to standing, walking, sitting, bending, reaching, kneeling, pushing and pulling, and manual dexterity.
• Verbally and effectively communicate utilizing face-to-face contact and high volume of telephone usage.
• Lift, carry, push and/or pull documents/boxes weighing up to 10-20 lbs.
• Work a total of 5 days a week. Saturday availability required.