The Claim Manager will mitigate exposure to risk by formulating, developing, and coordinating all claims-related activities, as well as resolving bona fide claims at the least possible cost through various risk transfer techniques. This role will direct a program to ensure the proper and efficient handling of claims, gathering data on claims for both record keeping and loss forecasting purposes, and estimating the financial value of claims. Is also responsible for post loss reduction techniques such as salvage, subrogation, and rehabilitation.

Responsibilities:

• Manage General Liability, Property and Auto Claims with the hotels and the broker. Track, measure and report on all claims. Ensure claims are closed as quickly as possible.
• Work with attorneys to manage General Liability and third party Employment Practices Liability lawsuits. Negotiate and communicate settlement between counsel and hotel owners.
• Gather risk related information from internal and external resources, where necessary, for completion of claim processing.
• Recognize subrogation opportunities and communicate related information to Claims Adjusters and Risk Management team.
• Process certificates of insurance requests for franchisors, lenders, vendors, and other relevant third parties.
• Operationalizes the design, analysis, and delivery of claim information which influences risk management behavior through performance metrics and benchmarking.

• Maintain data in databases or information systems and prepares required reports.

• Identify and analyze areas of potential risks to the hotels. Recommend ways to control or reduce identified risk(s). Advise others on business or operational matters.

• Assist in the annual insurance renewal process and stewardship meetings.

• Manage and assist in procuring any required Bonds or Letter of Credits, track renewals of Bonds and Letters of Credit.
• Assist in the annual insurance renewal process and stewardship meetings.
• Manage and assist in procuring any required Bonds or Letter of Credits, track renewals of Bonds and Letters of Credit.

Requirements:

• Acumen for detail and strong organizational skills required; able to effectively manage multiple projects simultaneously; creative problem-solving ability with an initiative to propose solutions using good judgement.
• Must possess a high degree of integrity and confidentiality.

Company Benefits:

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Concord Hospitality invests in its associates by providing training and development at all levels, from interns to executive leaders. Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Our associates are what our company is built on, and we are proud to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist. Concord is built on 5 cornerstones: Quality, Integrity, Community, Profitability and FUN! Our associates say it best with our national company cheer heard throughout North America -

“We Are Concord! ”We support diversity and inclusion through our mission to be a “Great Place to Work for All."

Pay Range: $52,655 - $65,819