Concord's Colonial Inn is a year round, full service, historic inn located in downtown Concord, Massachusetts. We're seeking an Experienced Guest Services Agent/Front Desk Clerk.

The ideal candidate has prior hotel or inn experience, is self-motivated, and the flexibility to work various shifts-- including nights, weekends, and holidays--this is essential for scheduling. Both Part-Time and Full-Time positions are potentially available.

The responsibilities include, but are not limited to:

* Welcoming and directing guests

* Managing phones (including taking reservations, transferring calls, answering questions)

* Checking guests in and out of the Inn

* Assistance with bell duties

* Basic credit card, cash handling, and drawer management skills (including gift shop transactions)

* Using our property management system (Opera) to book, change, and update reservations/transactions (knowledge of computers, email, and Office software is very helpful).

* Any other reasonable requests by management.

You should apply for this job if:

* You have prior Hotel or Inn Experience

* You possess courteous and professional telephone skills

* You have exceptional time management skills

* You are able to work both as a part of a team and independently

* You are able to multitask and perform well in a busy environment

* You complete work in a timely, efficient, and accurate manner

* You possess Customer Service Skills and Social Skills (etiquette)

* Are able to stand for long periods of time, be able to climb stairs and be able to lift up to 30 lbs.

Job Types: Full-time, Part-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekends as needed

Work setting:

• In-person

Ability to Relocate:

• Concord, MA 01742: Relocate before starting work (Required)

Work Location: In person