Job Title: Onsite Support Tech

Location: Walpole, MA 02032

Duration: 12 Months

Job Description:

· Intake and resolution of Level 1/2 IT issues through shared and remote support follow the sun model.

· Complex IT problem solving and investigation of recurring IT issues.

· Resolving on premise IT issues that may arise or be dispatched to your local location.

· Staying up to date on the latest IT service offerings, active migration projects, and technical resolutions affecting our user base.

· Escalating any unresolved issues and/or Major Incidents to the Site Management EUE team.

· You have excellent communication skills (written, verbal) focused on translation of IT technical resolutions to end user business language.

· L1/L2 deep technical problem-solving capability in many facets of Information Technology.

· Mid-Level Experience with End User Computing, Datacenter Technologies, and Networking.

· Bachelor’s degree or equivalent experience required.

· Minimum of 3-5 years of experience with IT Deskside Support and/or IT Systems Analyst role(s).

Technical:

· Win10 / Win11 Client expertise with Office 365 in an Enterprise environment.

· Network diagnostics and troubleshooting capability including VLAN knowledge.

· Mobile Device troubleshooting and configuration (Android and IOS).

· Manufacturing facility devices (label printer, handheld WIFI devices, and instruments).

· Intune/Azure AD experience.

· Identity management including multifactor authentication setup.

· PC migration, application installation, and data copy.

· Service NOW incident and request management.

Job Types: Full-time, Contract

Pay: $25.00 - $30.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Windows 10/11: 1 year (Preferred)
• Mobile Device Troubleshooting: 1 year (Preferred)
• Active Directory: 1 year (Preferred)
• Office 365: 1 year (Preferred)
• Deskside Support: 1 year (Preferred)

Ability to Commute:

• East Walpole, MA 02032 (Preferred)

Work Location: In person