2 Adjunct Instructor - Customer Service Program Jobs in Charlestown, MA
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Computer Systems Institute is Hiring an Adjunct Instructor - Customer Service Program Near Charlestown, MA
General Summary & Essential Job Duties / Responsibilities
The Customer Service Specialist program instructor will teach the following courses: “Customer Relationship Management”, “Professional Communication/Call Center”, “Case Studies in Customer Service”, and “Customer Service as a Career.” The instructor will be responsible for planning and delivering approved curriculum.
- Teach up to 27.5 hours week.
- Prepare lesson plans.
- Deliver lectures and facilitate project-based learning (PBL) on various hospitality industry topics.
- Assist students in the learning process.
- Evaluate and monitor student progress.
- Keep necessary records to report satisfactory academic progress (SAP) to the campus dean.
- Attend quarterly instructor in-service meetings.
- Stay abreast with the novelties in teaching by attending professional development activities outside of CSI.
- Organize and lead field trips for students at least once per quarter.
- Actively contribute to program improvement.
- Provide academic advising and support to students.
Education & Experience
The position requires a Bachelor’s degree or higher. The major or field of study should be in Customer Service or a related field. If the degree is not in a related field, candidates must have at least two years of related work experience or evidence of specialized training or competency related to field and industry.
Benefits Offered
- Health Insurance.
- Dental Insurance
- Vision Insurance
- Earned Sick Time
Job Summary
Part Time
Scientific Services
$59k-89k (estimate)
03/03/2024
05/14/2024
csinow.edu
CHARLESTOWN, MA
50 - 100
1989
$10M - $50M
Scientific Services
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About Computer Systems Institute
Computer Systems Institute (CSI) is a dynamic institution providing career-focused high quality programs designed to enhance job opportunities for our graduates and provide a skilled workforce for the community. We strive to achieve this by employing qualified and enthusiastic professionals who create a stimulating learning environment and deliver effective career development services. Founded in 1989 with the goal of bridging the gap between employers and a shortage in IT professionals by providing training to students and connecting them with employers. Today, CSI is much more: It has grown,... student services continues to develop and the opportunities available to students are greater than ever. CSI offers a diverse range of courses, including business, hospitality, customer service, computer science, and healthcare. CSI has six schools across Illinois and Massachusetts (Allston, Charlestown, Worcester, Chicago, Lombard and Skokie). Through new partnerships with local colleges, employers and organizations CSI continues to grow and expand its opportunities for students. CSIs focus on helping students gain the academic skills, knowledge, and support they need to reach their personal and professional goals is stronger than ever.
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