```Duties```

- Oversee and manage the customer service team to ensure high-quality service delivery

-Oversee and manager procurement procedures
- Develop and implement customer service policies and procedures
- Train and onboard new customer service representatives
- Monitor and analyze customer service performance metrics
- Identify areas for improvement and implement strategies to enhance customer satisfaction
- Handle escalated customer complaints or issues in a timely and effective manner
- Collaborate with other departments to resolve customer inquiries or concerns
- Stay updated on industry trends and best practices in customer service

```Requirements```

- Proven experience in a customer service management role
- Strong negotiation and problem-solving skills
- Excellent supervisory and leadership abilities
- Ability to manage multiple projects simultaneously
- Proficient in analyzing data and generating reports
- Multilingual proficiency, including fluency in English and Spanish
- Exceptional communication skills, both written and verbal
- Knowledge of customer service principles and practices

This is an exciting opportunity for an experienced Customer Service Manager to lead a dynamic team and drive exceptional customer experiences. If you are a motivated professional with a passion for delivering top-notch service, we want to hear from you. Apply now!

Job Type: Full-time

Pay: $50,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person